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Warranty Question

I just had a new carb. put on my 359 chainsaw I HAVE BEEN...Answeredescalated

Warranty Question posted November 12, 2011 by jim mclaren, last edited February 10, 2012

390 Views, 3 Comments

Question:

I just had a new carb. put on my 359 chainsaw I HAVE BEEN TOLD AND REA THAT THE THESE CARBS. ON BOTH THE 359 & THE 357 NEED TO BE REPLACED WHEN THEY GO BAD. MY QUESTION IS DOES HUSQVARNA STAND BEHIND THEIR SAWS AS THIS HAS COST ME $140. I WOULDNT MIND IF IT WAS FULL OF DIRT AND CAUSED BY ABUSE BUT THIS IS MOST CERTAINLY NOT THE CASE
JIM

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Best Answer

posted November 17, 2011 by Greg P.
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Hi Jim,

Thank you for contacting Husqvarna. Sorry your having trouble with your saw.

As far as the carburetor itself it's really not dirt that has caused the problems. Today's fuel has a lot of alcohol/ethanol in it which can be detrimental to the diaphragms inside the carburetor if fuel is left inside for extended periods of time, as little as three weeks. This is something that is out of our control. We recommend buying and mixing only enough fuel for a month at 89 octane or better as this has less alcohol in it. Also using a fuel stabilzer will help extend the life of your fuel. I hope this gives you a better understanding of what happened to your carburetor.

Answer

- posted November 14, 2011 by Robin Strader
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I'm am having a similar problem, Called Husqvarna and no satisfaction at all. Seems as though they never heard of such a problem. Just suggests to go to an authorized service dealer. Great help! Just what you need to do spend more money. Should have bought a stihl!!
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- posted November 17, 2011 by Greg P.
  
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  Robin,
  
  We do hear of this every day, but as stated in the other post the fuel you use is out of our control. If the fuel with ethanol sits in your machine for a prolonged period of time the alcohol will eat away at the rubber gaskets and the fuel lines. It will also cause the jets to get varnished/clogged causing major damage to the carburetor. Every manufacture of outdoor power equipment is dealing with the same problems. So even if you bought a Stihl you could encounter the same problems. We recommend to run the machine out of gas before you store it for any period of time.
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- posted November 17, 2011 by Greg P.
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Hi Jim,

Thank you for contacting Husqvarna. Sorry your having trouble with your saw.

As far as the carburetor itself it's really not dirt that has caused the problems. Today's fuel has a lot of alcohol/ethanol in it which can be detrimental to the diaphragms inside the carburetor if fuel is left inside for extended periods of time, as little as three weeks. This is something that is out of our control. We recommend buying and mixing only enough fuel for a month at 89 octane or better as this has less alcohol in it. Also using a fuel stabilzer will help extend the life of your fuel. I hope this gives you a better understanding of what happened to your carburetor.
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