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Warranty Question

    michele krzaczyk
    I was give a McCulloch Air Steam 2 blower/vac as a gift this...Answeredescalated
    Warranty Question posted November 30, 2011 by michele krzaczyk, last edited February 10, 2012 
    234 Views, 1 Comment
    Question:
    I was give a McCulloch Air Steam 2 blower/vac as a gift this past July 2011. I just used it for the first time this past weekend to vacuum up leaves and it stopped working.. I cleaned it out and it still doesn't work. Could you offer me any help on this? is it still covered under warranty? If not, where can i find an identical replacement? the model number is:435 and I think the serial number is:E26994 46704-66.
    Thank you

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    Best Answer

    Greg P.

    Hi Michele,

    Thank you for contacting Husqvarna. Sorry your having trouble with your unit. For warranty consideration you should present the unit and your original dated sales receipt to the servicing dealer as well as the problem must be of a warrantable nature (a defect in materials or workmanship), incorrect or old fuel, impact damage, incorrect storage are examples of non warranty. All warranty service must be completed by servicing dealer. Unfortunately we do not have direct information on who carries what units/parts. Your local dealer is your best and fastest source of information. The failure may also not be of a warrantable nature that is any abuse or fuel related issues would be your responsibility. All support for McCulloch products in the USA is to be directed to Dixie Sales Co. Please contact them 1-800-487-5951 or visit http://www.mccullochpower.com/ to find your local service center.

     

    Answer

     

    • Greg P.

      Hi Michele,

      Thank you for contacting Husqvarna. Sorry your having trouble with your unit. For warranty consideration you should present the unit and your original dated sales receipt to the servicing dealer as well as the problem must be of a warrantable nature (a defect in materials or workmanship), incorrect or old fuel, impact damage, incorrect storage are examples of non warranty. All warranty service must be completed by servicing dealer. Unfortunately we do not have direct information on who carries what units/parts. Your local dealer is your best and fastest source of information. The failure may also not be of a warrantable nature that is any abuse or fuel related issues would be your responsibility. All support for McCulloch products in the USA is to be directed to Dixie Sales Co. Please contact them 1-800-487-5951 or visit http://www.mccullochpower.com/ to find your local service center.

       

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