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Hi William,
Thank you for contacting Husqvarna.
Sorry your having trouble with your saw. Yes, the dealer needs your receipt to prove your the original owner and the date your warranty started. In certain circumstances we can make exceptions to the rule. The problem with this is your warranty is now based on the day it was made not when you got it. So you lose quite a bit of time off your warranty period. That being said not all failures are warranty. Our warranty covers failures in material and workmanship. The dealer needs to determine what caused the failure and is it warrant-able. I would be glad to talk with the dealer where you had it. I can't guarantee it's going to be covered but to repair or replace the saw we need to find the cause of failure. Have your service center contact us and we can make the determination on what course we will take.
I hope this helps.
Hi William,
Thank you for contacting Husqvarna.
Sorry your having trouble with your saw. Yes, the dealer needs your receipt to prove your the original owner and the date your warranty started. In certain circumstances we can make exceptions to the rule. The problem with this is your warranty is now based on the day it was made not when you got it. So you lose quite a bit of time off your warranty period. That being said not all failures are warranty. Our warranty covers failures in material and workmanship. The dealer needs to determine what caused the failure and is it warrant-able. I would be glad to talk with the dealer where you had it. I can't guarantee it's going to be covered but to repair or replace the saw we need to find the cause of failure. Have your service center contact us and we can make the determination on what course we will take.
I hope this helps.