Steve,
Thanks for contacting us at Answer Army. Sounds to me that you have a bad switch on the chainsaw, I would discontinue use for the mean time until we have the unit evaluated and taken care of. Please follow the link below to locate a servicing dealer near you.
/images/us/homeowner/home/ type in your zip
Please be sure you have your proof of purchase ready for the servicing dealer to be able to authorize the warranty work.
Regards,
Customer Service Team
Steve,
Thanks for contacting us at Answer Army. Sounds to me that you have a bad switch on the chainsaw, I would discontinue use for the mean time until we have the unit evaluated and taken care of. Please follow the link below to locate a servicing dealer near you.
/images/us/homeowner/home/ type in your zip
Please be sure you have your proof of purchase ready for the servicing dealer to be able to authorize the warranty work.
Regards,
Customer Service Team