Warranty Question
multi-cut
My mower wouldn't start this spring.
As it was still in warrany I took it to an authorize repair center, Maximum Outdoor Equip service. Although I had prepared the mower for storage last fall by putting a fuel stabilizer in the gas tank, as described in the owners manual, I was told that the mower wasn't covered by warranty because the carb had gummed up because the information in the manual was inaccurate and that a fuel stablizer should never be used in a mower gas tank.
I pointed out that the owner's manual said to use stablizer and was told that it was erroneous information and that they were compelled to honor the warranty because Sears had their logo on the back of the book. I then went to Sears and was told that since Husqvarna had published the book Sears could not be held responsible for the information in the manaul.
Additionally I understand there's a bulletin from the factory regarding a fault in the carburetor on this model.
So far this farce has cost me $105 for something I feel should be covered by warranty.
Your timely response with any help or guidence you can provide would be very much appreciated.]
Name: [Cliff Gumm]
E-mail address: [cgumm@cox.net]
Best Answer
Answer
Thank you for contacting Husqvarna's Answer Army.
We regret any confusion regarding Stabilizer use, but it can and should be used in any gasoline supply not being used up in 30 days.
However, even with Stabilizer added, gasoline left in a carburetor can eventually cause a "gummed up" condition due to the fact that the carburetor is not a sealed container; the carburetor will "breathe" and over time the gasoline will begin to deteriorate and the Ethanol therein will cause the collection of moisture (water) from the atmosphere, which contributes to even more rapid fuel deterioration.
Gasoline in a sealed container, with Stabilizer, may can be stored up to 90 days without significant deterioration, but it is recommended to not keep such fuel over 60 days - use it up in some other running unit and replace with fresh fuel when needed.
Also, if the unit is not to be used for over 30 days, it is best to empty the fuel tank, then start the engine and let it run until all the fuel in the hose and carburetor is used up and the engine dies from lack of fuel.
We trust the above is helpful.
Thank you for contacting Husqvarna's Answer Army.
We regret any confusion regarding Stabilizer use, but it can and should be used in any gasoline supply not being used up in 30 days.
However, even with Stabilizer added, gasoline left in a carburetor can eventually cause a "gummed up" condition due to the fact that the carburetor is not a sealed container; the carburetor will "breathe" and over time the gasoline will begin to deteriorate and the Ethanol therein will cause the collection of moisture (water) from the atmosphere, which contributes to even more rapid fuel deterioration.
Gasoline in a sealed container, with Stabilizer, may can be stored up to 90 days without significant deterioration, but it is recommended to not keep such fuel over 60 days - use it up in some other running unit and replace with fresh fuel when needed.
Also, if the unit is not to be used for over 30 days, it is best to empty the fuel tank, then start the engine and let it run until all the fuel in the hose and carburetor is used up and the engine dies from lack of fuel.
We trust the above is helpful.