Mower was damaged in either packaging or shipping. Both rear wheels are out of line, and right rear wheel is not able to be adjusted for height. The right rear wheels height adjustment mechasim is damaged and not repairable. I have pictures to show the damaged area if you need them. The shipping box is NOT damaged. The lawn mower is still in the box and the box is undamaged, so therefore it must have came damaged from the manufacturer putting it into the box. We have not removed the mower from the box yet and have the pictures that show the damage and the box. I am willing to do the repairs myself however i would require both rear wheel mechanisms. This would consist of all parts from the frame of the deck to the wheel including both height adjustment mechasims. Option two would be for me to return the item to you, and you can reimburse me the full price i paid for this item and i will continue my search for a lawn mower.
Answer
Craig.
The mower will need to go to an authorized service center for repair. Contact Amazon for their return policy if you would like to return the machine.
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