Chainsaws

I have a 55 Rancher chainsaw purchased in 2004. The engine model # is 4HVXS.0535AA. While changing the chain, I noticed what appeared to be string caught under the clutch plate. I removed the clutch to find that what I thought was string was actually a bushing made of a fiber material that had frayed. I looked on the illustrated parts list, but could not find the bushing. I called my local authorized Husqvarna service store, but the parts guy there could not find it either (looking at same diagrams I was). I called Husqvarna customer care today and they did not know a part number nor could they find this part on their diagrams. When I asked to be transferred to anyone who may know what the part # is for this bushing, the representative said the ONLY option to speak to the corporate office was to ask the question via AnswerArmy.

I love Husqvarna chain saws. In my opinion, they are superior to almost any others on the market. However, it is hard to fathom no one in the organization can be contacted to determine a part number of a part that SOMEONE included in the design of my saw. This level of customer service simply does not match the superior level of quality of your products.