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General Product Question

    Sean Knowles
    New 125B blower dies and won't restart when gas gets to...escalated
    General Product Question posted October 24, 2012 by Sean Knowles 
    242 Views, 1 Comment
    Question:
    New 125B blower dies and won't restart when gas gets to half tank
    Details:

    I purchased a new 125B last month.  The day I it arrived, I filled up a 1 gallon container of gas and added the oil that came with the blower (1 bottle per gallon based on the instructions on the bottle).  I put about 2/3 of a tank of gas in the blower and it started up with minimal effort.  I used it probably 5-10 minutes and then it just died.  I was done with it for the day so I didn't pursue it any further.  At that point, there was about a 1/2 tank of gas in it.

    About a week later, I tried starting it up without adding any more gas.  It would idle on full choke and 1/2 choke but as soon as I opened the choke, it died.  I did this several times and each time, the same thing happened.

    This past weekend, I needed it to blow some leaves out of my yard.  I filled up the tank all the way and started it up no problems.  I ran it probably 15-20 minutes and then it died.  There was about a 1/2 tank of gas in it.  I tried restarting it a few times but no luck.  I filled up the gas tank again and it started right way.  I used it another 15-20 minutes and then it died again.  No luck restarting it.  I filled the gas tank up again and it started right away.  I used it another 15-20 minutes and then it died once more.

    Any thoughts?  If it works when the tank is full but not when the tank is 1/2 full, would that ruel out a fuel line issue?

    If it starts up without issue when the tank is full, does that rule out a spark plug issue?

    Thanks for any help

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    Answer

     

    • Sean Knowles
      Update: I spoke with Husqvarna's customer service yesterday and they said the best option would be to take it to a dealee to check it out. I wasn't too keen on paying a diagnostic fee for something that was wrong out of the box so after calling a few dealers and finding out how much they would charge, I called customer service again. This time, the rep said it was the probably a fuel line issue and that it wouldn't be covered by the warranty. I tactfully voiced my displeasure and said I think customers have an expectation that when they open the box, the product will perform at an acceptable level and be free of defects that will impair its performance. She put me on hold for a few minutes and then came back with something else to check. Was the fuel intake/filter in the bottom of the gas tank? I said I would look when I got home. Sure enough, the filter was wedged up pretty high in the tank so that when the tank was about half full, the gas level would be below the filter. I needed to use a plastic straw to pull the fuel line away from the side of the tank so that the filter would lay at the bottom of the tank. I haven't had a chance to run it again but my guess is that this should fix the problem.

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