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Warranty Question

    Jeffrey Hill
    I purchased this Husqvarna 2 Cycle Gas Blower/Vacuum, model...escalated
    Warranty Question posted November 9, 2012 by Jeffrey Hill 
    118 Views, 1 Comment
    Question:
    I purchased this Husqvarna 2 Cycle Gas Blower/Vacuum, model 125BVX because of its reviews on Amazon.com. I followed all manufacture recommended requirements for operation and maintenance. Since I only used the product 20 times, 1/2 hour for each use I thought that it would last at least for the 2 year warranty period. The unit failed to start this week so I took it to a Husqvarna Service Center for warranty service. The unit only had 10 hours of use and it failed to start. I have never had a 2 cycle product fail that premature in my life. I have a CCR 2000 Toro 2 Cycle Gas Snow Blower that has been in operation for over 30 years without any problems and I live in the Pocono Mountains of PA so it gets plenty of use. The Husqvarna owner’s manual states that I should not be charged a diagnostic fee for any covered warranty repair. I had to pay $15.00 as a diagnostic deposit fee when I turned it into the Husqvarna Service Center. I received a call from the Husqvarna Service Center saying that the unit would not be covered for warranty because the following was wrong: Air Filter dirty, Fuel Filter dirty, Carburetor Dirty, Piston and Cylinder scored, and Exhaust System clogged. This is truly amazing that all this can happen in the last 1/2 hour of use because the unit was operating perfectly two weeks ago and I still am using the same gas/oil mixture for the past month and the filters were checked and cleaned regularly. I called Husqvarna and they said that they would check with the service center to see what the problem is. They called me back saying that the service center confirmed the miss-use of the product and that I would not be covered under the warranty. I asked how a blower could fail after only 10 hours of use and have that much go wrong with it. No Answer except the representative kept saying that the product is covered for two years for manufacture defects (whatever that is). So what I take in this is that Husqvarna and their Service Centers have a racket going where the company sells inferior products to the consumer and the service center confirms miss-use, gets $15.00 as a bonus, and never has to provide warranty service on the product. I'll never buy another Husqvarna product again and will think twice about trusting reviews on products listed on Amazon.com.
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    Answer

     

    • Tim Chaplin

      I'm glad I read this post before I started down the service center path.  After having been told that Husqvarna made high quality products my wife and I bought a 125B handheld blower from the local Lowe's about a year ago.  Worked fine for the first 4-5 uses.  Suddnely the thing won't start.  It couldn't have more than 2 hours usage time on it.  I haven't even used up the original 2 gallons gas/oil mix that I made when I first bought the unit.  I asked a local handyman/mechanic to take a look and he said that the gas/oil mixture was not getting into the engine although he could not determine what the problem was. At least I avoided the $15 service center shakedown.  I don't want my money back I just want a functional leaf blower that works for more than 2 hours.  I won't be buying or recommending Husqvarna ever again, i've boxed it up and it sits in my garage gathering dust.  If the company wants to demostrate their commitment to customer service and stand behind their product they can reach me at timandkelley@yahoo.com or call my house at 214-370-3092. I'd be happy to start over by shipping it back for a replacement unit of equal vlaue.

      Disappointedly, Tim Chaplin.

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