General Product Question
9/28/2011 Purchased expensive POS!!!!!! model 1827EXLT....escalated
General Product Question posted February 11, 2013 by Mark Hagen
152 Views, 2 Comments
Question:
9/28/2011 Purchased expensive POS!!!!!! model 1827EXLT. 12/2012, First time I used it very little drive power forward or reverse and only one side propelling and wants to spin in circles. Load up in pickup haul in for waaranty. Find out wrong drive belt from factory and one side clutch spring not even there.
2/11/2013 After MAJOR snow storm have to get to work! Start machine start blowing snow. Within ten minutes very little if any snow leaving the snow shoot. Is shoot plugged? No! Borrow neighbors twenty year old TORO finished my drive way and go to work. Come home from work investigate my problem with my Husqvarna! Find oil all over front of engine block, pulleys and belts! Four side crank case bolts almost completley out of crank case! I get to haul it in again!!!!!!!!!!!!! Only 4-5 hours on the machine!!!!!!! Any recourse with you people?!?!?!?
Purchased 9/28/2011
product # 961930077
serial # 081811M000097 registered under warranty
My First and for sure last Husqvarna product ever!!!!
Warmest Regards, (For sure!)
Mark Hagen
West Fargo, ND
2/11/2013 After MAJOR snow storm have to get to work! Start machine start blowing snow. Within ten minutes very little if any snow leaving the snow shoot. Is shoot plugged? No! Borrow neighbors twenty year old TORO finished my drive way and go to work. Come home from work investigate my problem with my Husqvarna! Find oil all over front of engine block, pulleys and belts! Four side crank case bolts almost completley out of crank case! I get to haul it in again!!!!!!!!!!!!! Only 4-5 hours on the machine!!!!!!! Any recourse with you people?!?!?!?
Purchased 9/28/2011
product # 961930077
serial # 081811M000097 registered under warranty
My First and for sure last Husqvarna product ever!!!!
Warmest Regards, (For sure!)
Mark Hagen
West Fargo, ND
Answer
Hi Mark,
Glad to hear from you. I think there is a solution to my problem. The latest on my 1830 EXLT....spoke with my Husqvarna Dealer/service center. After they researched the problem, they decided to take in my machine right away to adjust the power steering cables and get the machine back in one day. This is the kind of service we should expect from all Husqvarna dealers. A few hours later, they called to say the cables are not adjustable, however, adjustable cables on the way from the factory (perhaps in 4 days). It appears the manufacturer realizes there is a problem with these hydro-track-drives and they have come up with a solution. I will let you know if the solution works.
Best regards from Denville, NJ,
John Belli
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Good luck John! Hope they can remedy your issue. Keep me posted please. I am not convinced yet of the integrity of the products or the company. Time will tell I guess.
Best Regards> Mark
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