This is a public Forum  public

Warranty Question

    Henry Jolly
    The product registration screen will not register my newly...escalated
    Warranty Question posted April 15, 2013 by Henry Jolly 
    221 Views, 1 Comment
    Question:
    The product registration screen will not register my newly purchased product.
    Details:

    Attempted to register my new HU800AWD on the website and get this response:

    The product registration could not be done for this product

    Tried the phone support representative link and get this:

    ==CHALLENGE REQUIRED== {"challengeProvider":"\nvar defaultChallengeOptions={scriptUrl:\"http:\/\/www.google.com\/recaptcha\/api\/js\/recaptcha_ajax.js\",publicKey:\"6LcmxwoAAAAAAMyiQsGwLMUD8WiVYY0Do6WQVlxM\",lang:\"en\",custom_translations:{visual_challenge:\"Get a visual challenge\",audio_challenge:\"Get an audio challenge\",refresh_btn:\"Get a new challenge\",instructions_visual:\"Type the two words:\",instructions_audio:\"Type what you hear:\",help_btn:\"Help\",play_again:\"Play sound again\",cant_hear_this:\"Download sound as MP3\",incorrect_try_again:\"Incorrect. Try again.\"},cant_see_image:\"If you can\\'t see the image use the audio option.\"};(function(){var _loadScript=function(url,context,callback){var script=document.createElement(\"script\");script.type=\"text\/javascript\";if(script.readyState){script.onreadystatechange=function(){if(script.readyState===\"complete\"||script.readyState===\"loaded\"){script.onreadystatechange=null;callback.call(context);}};}\nelse{script.onload=function(){callback.call(context);};}\nscript.src=url;document.body.appendChild(script);},_augmentObject=function(target,source){for(var i in source){if(source.hasOwnProperty(i)){target[i]=source[i];}}};return{create:function(targetDivID,customOptions,callback){_loadScript(defaultChallengeOptions.scriptUrl,this,function(){var customTranslations=false;if(defaultChallengeOptions&&customOptions){customTranslations=customOptions.custom_translations;if(defaultChallengeOptions.custom_translations&&customTranslations){_augmentObject(defaultChallengeOptions.custom_translations,customTranslations);customOptions.custom_translations=null;}\n_augmentObject(defaultChallengeOptions,customOptions);}\ndefaultChallengeOptions.callback=function(){var instructionsSpan=document.getElementById(\"recaptcha_instructions_image\");if(instructionsSpan)\ninstructionsSpan.innerHTML+=''+defaultChallengeOptions.cant_see_image+'<\/span>';var recaptchaImage=YAHOO.util.Dom.getElementBy(function(){return true;},'img','recaptcha_image');if(recaptchaImage)\nrecaptchaImage.setAttribute('alt',\"\");if(callback)\ncallback.apply(this,arguments);};Recaptcha.create(defaultChallengeOptions.publicKey,targetDivID,defaultChallengeOptions);if(customOptions&&customTranslations){customOptions.custom_translations=customTranslations;}});},getInputs:function(targetDivID){var parentDiv=document.getElementById(targetDivID),inputs={};if(parentDiv){var response=document.getElementById(\"recaptcha_response_field\"),opaque=document.getElementById(\"recaptcha_challenge_field\");if(response){inputs.abuse_challenge_response=response.value.replace(\/^\\s+|\\s+$\/g,\"\");}\nif(opaque){inputs.abuse_challenge_opaque=opaque.value;}}\nreturn inputs;},focus:function(){try{Recaptcha.focus_response_field();}\ncatch(ex){}},destroy:function(){try{Recaptcha.destroy();}\ncatch(ex){}}};})();","dialogCaption":"Please verify your request by entering the text in the image."

    How can I talk with someone about getting my mower registered for the warranty?

    • Be the first to rate this

      |

    • Bookmark and Share

    Answer

     

    • Tuan Dang

      Same for me, I cann't register online this product HU800AWD/961450011, bought on 04/13/13 at Lowes. There are other people posting the exact same message The product registration could not be done for this product. while registering this model. In addition to warranty purpose, one may need the registration date to fill in the form for $50 Husqvarna Reward for purchasing this model between 03/16 - 04/30/2013.

      I noticed that the pulldown menu for selecting model does not list the model HU800AWD. It lists HD800AWD, however with the correct product number 961450011.

      The OM for this model is also not yet available for downloading although the printed copy that comes with the unit, was dated more than a year back on 02/05/2012.

      • Be the first to rate this

        |