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General Product Question

    Paul Aitkenhead
    Brand new 440E tool-less tensioner knob does not turn. I...escalated
    General Product Question posted March 31, 2014 by Paul Aitkenhead 
    92 Views, 4 Comments
    Question:
    Brand new 440E tool-less tensioner knob does not turn. I haven't even put fuel or oil into the saw yet. I've read the manual carefully. With the tab extended, the knob is to be turned counter-clockwise. It will not budge. I've viewed a great Youtube video that confirms my understanding of how it is supposed to work. I'll also mention that orientation of the tab on the knob circumference appears to be about 180 degrees off from pictures I've seen. I bought it from an Internet direct marketer and so exchanging it is not an easy option.

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    Answer

     

    • Paul Aitkenhead

      I got it loose with needle nose pliers.

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    • Karla

      Paul,

      Just curious if you got your problem resolved by getting it unstuck using a pair of needle nose pliers ?

      I don't have a tool-less chainsaw, so may not be able to help, but I do enjoy trying to figure out what went wrong with Husqvarna Chainsaws.

      Anyhow, Let me Know If I can help.

      PS. I am Not a Husqvarna Representative or Authorized Repair, just an experimental chainsaw person.

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    • Paul Aitkenhead

      The factory put the knob on way too tight. There is tab that folds out and when it's out, you've got a crank. But it wouldn't go, and since it is just plastic I was afraid I would break it. See the picture which shows the tab (crank handle) extended at 8 o'clock.

      But look down inside, at the knob hub, and you see two fillets cast into the plastic radiating (well, approximately) from the knob hub at 5 o'clock and 11 o'clock in this photo. With needlenose pliers slightly open, you can bear one jaw of the pliers against each fillet from the side, and apply twisting counterclockwise. It will go easily without damage.

      Fig1.jpg (483KB)

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    • Karla

      Paul,

      Thanks for the information, and great picture too. It looks like a large spanner wrench would fit those fillets or indents too, but great you could do it with a pair of needle nose pliers.

      If I have to work on a tool-less sometime, I will have to remember that trick.

      Thanks again.

       

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