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Warranty Question

    MICHAEL STRANK
    my front wheel fell off of a 6021p mower the warranty was...escalated
    Warranty Question posted August 5, 2013 by MICHAEL STRANK 
    48 Views, 1 Comment
    Question:
    my front wheel fell off of a 6021p mower the warranty was for 2 years and ended in june2014, the weld broke on the right inside wheel. i will take it back to rays lawnmower for service what i was wondering is the deck covered for longer than the engine and if i will get any warranty adjustment. thanks

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    Answer

     

    • Chris Collins
      My front wheel also fell off while I was mowing.  The mower deck failed in an exact circle where the hex nut was screwed on from the inside of the deck.  There is not any rust on the mower and the mower has been well maintained.  When the wheel fell off, the blade struck the ground, bending it and cutting through the rear deflector.  After this incident, I need a new deck, blade, and rear deflector.
       
      This is only a three year old mower from a top brand.  Is there anything that can be done?  I do not want to have Sears repair it as the parts alone to fix this issue are almost the price of the mower new.  The cost of labor will exceed the price I paid.
       
      Do I have any options?  Thank you.

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