Warranty Question
my wife gave me a 350 18" husqvarna chain saw a few...escalated
Warranty Question posted September 5, 2014 by michael longenbarger
96 Views, 11 Comments
Question:
my wife gave me a 350 18" husqvarna chain saw a few years ago, used only husqvarna fuel mix and bar oil . i haved used the saw four times. the last time it quit and would not restart. took to a husqvarna shop....... charge me thirty dollars to tell me no compression and out of its warranty. then you can not get any answers or help except for this web site. the guy chuckled and said you did not get to use it much ........ because he noticed it still has the stores security tag and quality check tag on the bottom....... what will husqvarna do about it..... befoer i had a stihl chain saw that went from my grandfather to my father then to me and it still runs but only 12" will husqvarna stand behind their product of being a quality chain saw or is it a over priced throw away saw?????????
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Answer
something just doesn't sound right with this scenario. no compression and saw was only used 4 times? verify compression if you have the gauge. if not pull the exaust and look at the piston travel as you slowly pull the recoil. if the ring came apart then pull the jug and re-do top-end. anybody can re-do the top-end on a 2 cycle engine. I am not aquainted with the 350. does it have a compression relief valve? im not so sure you got good info from the goober that looked at it. let me know what you find when you carefully inspect the cylinder, piston, and ring/rings...
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it had 55 psi ........ the goober is a husqvarna dealer and repair shop.......... would cost $275 to repair estimate..... yes it has a relief valve
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email is I will lend a hand when you need any advice.
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I would verify that finding if possible, making certain the valve was closed while testing. if that pressure is accurate, then you could do the top-end for less than $50.00. it is a simple and quick repair. let me know if you need any help with "how to". good luck...
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where do you get directions to take apart from
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I am really not certain there is any specific publication on the 350 and how to re-do the uppers. at this point, i'm not even sure that you need to. you can order a compression test gauge on amazon for as little as $15.00
testing the saws compression is job #1. to do that, you must remove the compression relief valve and make certain that it is closed, and it remains closed. re-install the valve, and pull the spark plug out. then screw in the test gauge until the o-ring seals against the plug seat. now you are ready to hold the saw down and slowly but deliberately pull the recoil starter 5-6-7 pulls watching the compression value increase with every pull. if it turns out that the compression really is 55psi which I doubt, then a top-end re-do is in order. a good compression for the saw will ultimately read out somewhere north of 130. if you make 150psi + then you have a like new top-end. which is what I expect to find.
so after you find out what is really happening, then we go forward with the top-end re-do if no compression.
there are small books on re-building 2 cycle engines at the library, and probably on the internet. but not specific to the Husqvarna 350. after you know compression is not good, if that is the finding, then I will be happy to help walk you thru it. this procedure may be intimidating for someone that has never tried it, but I know that you can easily do it with just a little help and guidance with email. plus you get the satisfaction of knowing that you re-built the saw, and it works perfectly. also, it gets you away from the wool, out into the workshop with unlimited beer drinking opportunity. my e-mail is
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I was cut off in mid-sentence. if I neglect answerarmy, you can reach out directly to my email.
smitaboutown@aol.com
so if you get stuck at any point, or really need advice before moving forward then I will be here. don't worry, you will not need much help. this is easier than you might think...
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55 psi sounds exactly like a value you might see with the valve open. just because Husqvarna lets that bunch work on their saws, that certainly doesn't make them reputable. and if that guy was dumb enough to laugh at your trouble, I would not trust anything he had to say.
as far as Husqvarna standing up to repair the saw, I would not count on much from them either. I just ordered a $1000.00 saw (576XP G) and they sent out a saw that couldn't even be started after 8 hours of troubleshooting from a to z. finally I discovered that the compression relief valve was stuck open, and the open valve would not allow enough compression to light the candle.
so if the Husqvarna warehouse in charlotte, N.C. send saws out into the market that can't run, brand new, right out of the crate, then they must be overwhelmingly concerned what us consumers think about them. NOT...
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why are the posts being censored? I am trying to help this guy get his saw together.
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there are small books to explain re-builds of 2 cycle engines at the library, and probably on-line if you like. they will likely tell you to go buy a bunch of specialty tools un-necessarily. I will be glad to help also if you need advice. I know some things about this, and I know a few shortcuts. first find the true compression value. sears has compression kits and adapters to fit your plug seat. afterwards, if compression is too low, I will help anytime you get stuck. if compression is good, then I will teach you how to diagnose what is preventing the saw from working. you have my mailbox, and that is a better way to make contact...
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mr. longenbarger, I just checked into find your response. I will lend free assistance if you determine the compression value, with the compression relief valve closed. sears has compression test kits, as well as individual gauges. you just need to make certain that the adapter hose will fit the plug seat and hand tighten until the o-ring seals against the seat. you will also find comp test kits and individual gauges on the amazon site for cheap. let me know what you find. you must make absolutely certain that valve is closed and not stuck open. remove it from the jug if need be. I will wait to hear from you.
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