Warranty Question
Why the company of Husqvarna never lives up to their...
Warranty Question posted August 30, 2015 by kenneth wright
49 Views, 1 Comment
Question:
Why the company of Husqvarna never lives up to their warranty and blames it on the coustomer?
Details:
To whom this may concern, Seized an broken piston ring!!
Knowing that this letter probably not do any good... but i've recently bought a
Husqvarna 460e Rancher. Knowing of the product reviews I was happy with my purchase. I bought it in May of this year an just started using it about 2 weeks ago. I had ran it about five hours untill saw lost power an just stopped an wouldn't stay running. With knowing I had a warranty, I call to see where to take it to get it fixed.
So I took it to Complete Outdoor in Terre Haute, In. They took it an had it about five days, an they told me that the gas/oil mixture was bad an broke down, so I called klotzs an they was not happy to hear the blame was the oil.And knowing that it was new gas an oil, (using klotz oil) which is a very good oil that I run in everything that I own, an have been for years in in my other chain saws, they said that it was my fault an you was not going to warranty the saw. Saying to fix it, it was going to cost aprox. $400.00 an that the cylinder was bad an needed new gaskets. I took saw to another mechanic to get second option, the cylinder is not bad an does not need replaced. they told me that the saw was not completely taken apart to see that the piston ring was the only thing wrong an needed replaced.. and with that being said it only would cost about $50.00 to fix it. And the cylinder is fine so thats a big difference in price from $400 to $50.. thats a feeling of being ripped off an lied to. I am a welder an do lots of work for logging company's I know the saws they use an believe me these people would love to hear the problems with warranties at this company an that the saw I have had issues an was not from my doings. I also know several other people that have take their saws in at Complete Outdoors an you did same to them an won't honor the warranty an told them same thing as I was told. They even told someone same thing about a lawn mower... Im sure social media would eat this up an start buying another brand. So I have now bought a new piston an had it replaced, an have ran it with no problem with same gas/oil mix over the time before.So i think it's safe to say it was a bad piston from the factory! Its sad to say my McCulloch chain saw of 20 yrs plus still runs with no problems. An I will never buy a product from Husqvarna again due to poor service on a $500 saw that I thought would be a good investment. I'm also sure you probably will not do anything to make this right, due to the fact that you believe the company that says they fix your product an take the time to look things over actually don't or were in a huge hurry on my saw. Im not impressed!!
Thanks for your time
Kenny Wright
Answer
It does seem like most shops want to blame the customer first on 2 cycle problems before even really checking anything. I get several unit each year here that has struck rings from where the carburetors are mis-tuned and this is not customers fault as they have limiter caps in place and no signs of tampering.
Don't take it take I don't have customer that fuel mix related issues, I do. For these customer I usually have a discuss with them about their fuel mixing to see if there is problem there.
Another thing I hear a lot is that ethanol fuel (E10) is bad for the equipment. I have been using it in all my personal equipment for years. Most problems with it is storage issues where it is not stored in tightly sealed containers. Ethanol does attracts moisture from the air when not stored properly. One thing everyone should do is to use a fuel stabilizer for equipment that stored longer than 30 days as some fuels can go bad in as little as 30 days, this is both 2 cycle and 4 cycle equipment of any type.
Kenny you said that you have a McCulloch saw. The ones made by the original McCulloch group were very good saws. I had to retire my two Mac Cats last year after 35 yrs due to not being able to get parts anymore. When I disassembled them to part them for others the cylinders were still very good condition. Now I only had cut 8-10 cords of firewood a year with them.
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