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Warranty Question

    John Morony
    How do I get a new lawnmower courtesy of Husqvarna?
    Warranty Question posted April 24, 2016 by John Morony 
    77 Views, 1 Comment
    Question:
    How do I get a new lawnmower courtesy of Husqvarna?
    Details:

    I have an HU800 (I believe) AWD walk behind mower.  I purchased it in June of 2015 and by September of 2015 it would no longer start.  I paid neighborhood kids to mow my lawn for me until I got it fixed.  I took it to my local dealer this month (Price & Gannon) in Centreville, MD and they "fixed" it - they told me the valves were stuck or something to that effect.  I picked it up and started to mow my lawn and guess what?  After about 15 minutes of mowing, I emptied the grass catcher and it will no longer start.  Same issues as last September - it simply won't start and an overt smell of gasoline when I try to start it.  So, I'll take it back to the dealer AGAIN to get it "fixed" again - but my question is this: how many times to I have to engage in this nonsense before Husqvarna replaces the mower?  Clearly there is something very wrong here.

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    Answer

     

    • Eugene Rounds

      I haven't read the warranty that Husqvarna has but I suspect it will be phrased "that they will repair or replace at their option" Otherwords as long as it can be reasonable fix if related materials or workmanship this is what they will op for. Note: engines are warranty separately by that manufacture.

      Now to not starting and the overt fuel odor, it sound like the float needle seat is leaking and need replacing along a good carburetor cleaning. Also if no inline fuel strainer or filter is installed have one installed as trash in the fuel tank will cause problems. I just repair for a second time a HU675HWT where the customer has grass clippings in his fuel tank which was clogging the carburetor's main jet. He should have anymore problems as installed one of Briggs pancake line filters.

       

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