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General Product Question

    Jeffrey Coyle
    Bought my HU675AWD lawn mover on 4-6-2014. I tried to...
    General Product Question posted April 9, 2015 by Jeffrey Coyle 
    269 Views, 6 Comments
    Question:
    Bought my HU675AWD lawn mover on 4-6-2014.
    I tried to start it on 4-6-2015 and it will not start.
    I have called 3 days in a row now and all I get is take it to the dealer.
    I would rather have my money back.
    Has to be something simple. I have tried everything but nobody can help me on the phone.
    How do I fix this problem without taking to the dealer and waiting several weeks?

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    Answer

     

    • TRACY CREGG

      I have exactly the same problem.  Purchased my mower on 4/29/14, used it for one summer on a  yard that is about 1000 square feet.  Emptied the gas over the winter, stored it in my attached (dry, covered) garage and now it won't start!!!!  I just returned from the warranty authorized repair shop where they told me it likely isn't covered under the warranty and will cost approximately $200 to fix!  They said it's probably the carburetor, and that the warranty only covers manufacturer's defect.  My question is:  WHY WOULD MY MOWER FAIL AFTER ONE SUMMER, VERY LITTLE USAGE, IF NOT A MANUFACTURER'S DEFECT?  I am beyond disappointed with this product and will be taking to social media to express my discontent and warn others.

       

       

       

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    • FCSMomOf4

      I am experiencing the same problem with a mower purchased in 2015 and am trying to start for the first time in 2015.  VERY FRUSTRATING!

      Is this site monitored at all by the manufacturers or service personnel?

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    • George Chavez

      OMG I am having the exact problem, hate to sound like a broken record but I bought mine 4-8-2014 and used it about 10x's stored it and now it wont start, I am so annoyed, I need to mow my grass and cannot, is there anything we can do about this??

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    • George Chavez

      Hey guys I found this on Amazon, one of the reviewers said, I will give a try and let you know if it works, you guy try as well and let us know if you are successful in getting it running

      If you have trouble starting this mower...then read this.
      By Christopher A. VINE VOICE on August 24, 2014
      So I had problems starting this auto-choke mower like a lot of people. The problem is that the auto choke basically doesn't work. What you have to do is tilt the mower onto its "nose", so that its front two wheels are on the ground and the rear two wheels are up in the air. If you leave it this way for a minute or two then enough fuel will reach the carbuerator for it to start. Once it has started, it is good to go since the carb is already flush with gas. But you have to repeat the "tilt on nose" if the mower has sat for more than about 30 minutes without running.
      This is, of course, annoying. If I could go back I would buy a a mower with a manual choke.
      As far as features, I like the simplicity of this mower and I love the AWD. There are no switches or buttons to deal with on this mower. Although I will exclusively use the mower in mulching mode, it has a quickly attachable bag. The drive system is simple. How hard you squeeze the drive handle is how fast it goes. It is easy enough to use and the drive is powerful enough that my 7 year old boy can help mow on level ground.
      I do think that the mower is a bit underpowered. It bogs down and stalls in mulching mode pretty easily, even at "medium" cutting height. I also wish it had a side discharge option for when the grass has gotten tall to prevent the stalling in mulching mode.

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    • Pam Jacobs

      The same thing happened to the 625EZ AWD I bought 5 months ago.  I have siphoned the gas out twice and left it sit in the sun for about a week, then added new higher octane gas (suggestion from the guy at Lowe's) and it still won't start.  I tried tilting it nose down as suggested above for about 10 minutes (I live on a steep hill) and no luck.  I called Lowe's again and they said there was nothing I could do but buy a new lawnmower. This one is not even a year old. 

      Another guy at Lowes told me to shoot fuel into the carburetor. Huh. 

      I called a handy man to fix it and after an hour, he said, 'sorry I don't know what to tell you'. 

       

       

       

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    • George Chavez
      So my mower sat around unused for the last year, i was ready to throw it away but figured i would make one last attempt so i found a local shop and had to pay $60 to get it running, mechanic said the mower had really old gas in it that plugged the carb jets, he had to pull the carb and clean out the old gas, not sure what old gas because the gas was fresh when i first put it in the mower, guess its from sitting so long-term So once again it started on the first pull on the day i took it home, i only used it once and a week later I started having issue starting, same gas the mechanic put in it so I call bs on gas being the issue, no matter how many *** times or how hard I pulled it would not fire up. I started messing with it managed to get it started, hope this will help someone else Heres is what I did, I had someone else from the carb sid of the mower reach down and hold the lever that is spring loaded, I believe that is the auto choke, you hold that towards the left side while starting, it started right up but ran rough until we released the lever I hope that helps, if you need pics let me know

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