Service & Maintenance Question
Answer Army appears to be the only way of contacting...
Service & Maintenance Question posted June 26, 2016 by Bryce R
43 Views, 1 Comment
Question:
Answer Army appears to be the only way of contacting Husqvarna?
6/26/16 Space in this form may be limited so I will get to the point.
This being sent to Lowes & Husqvarna
I bought a AWD 190CC 22-In walk lawn Mower on April 23, 2016. The 3rd or 4th use it stopped June 23, 2016. It did not sputter, it has gas and oil and the pull string does not star the mower.
I went to Two (2) Husqvarna Sales & Service places on June 25th – 60 miles driven that day. (The Service organizations have been blanked out because this is a public forum - contact me for info)
Here’s what
1) XXXXXXXX, Doylestown
I could not leave it for warranty service because I did not buy it there.
Call Jen next week she’ll tell you what to do.
2) XXXXXXX SALES & SERVICE CO. Pennington, NJ
It was bought at Lowes it’s not a Husqvarna – it’s a Honda. We cannot do warranty service on it.
The grass is growing fast, may I please find out who is going to honor the warranty on this Lawn Mower. Please respond on or before Wednesday, June 29. Email & Phone part of form input. Bryce L. Rudolph
6/26/16 Space in this form may be limited so I will get to the point.
This being sent to Lowes & Husqvarna
I bought a AWD 190CC 22-In walk lawn Mower on April 23, 2016. The 3rd or 4th use it stopped June 23, 2016. It did not sputter, it has gas and oil and the pull string does not star the mower.
I went to Two (2) Husqvarna Sales & Service places on June 25th – 60 miles driven that day. (The Service organizations have been blanked out because this is a public forum - contact me for info)
Here’s what
1) XXXXXXXX, Doylestown
I could not leave it for warranty service because I did not buy it there.
Call Jen next week she’ll tell you what to do.
2) XXXXXXX SALES & SERVICE CO. Pennington, NJ
It was bought at Lowes it’s not a Husqvarna – it’s a Honda. We cannot do warranty service on it.
The grass is growing fast, may I please find out who is going to honor the warranty on this Lawn Mower. Please respond on or before Wednesday, June 29. Email & Phone part of form input. Bryce L. Rudolph
Answer
As you said this is a public forum. The Husqvarna group seldom ever post here.
To contact customer service call 1-800-487-5951 Mon-Fri 8AM-8PM EST. They should be able to help you out on this. And yes if the engine is a Honda then most likely it would need to serviced by Husqvarna service center or a Honda Small Engine service center.
Since I am not a Husqvarna dealer and everything I get in is out of warranty I don't deal with warranty problems. Now have read the warranty though it is indicates the manufacture of engine would the one to deal engine problems.
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