Michael Santasiero

Purchased a 27" Husqvarna ST227P snow thrower on 11/11/14 and after using it twice it died on me while throwing 6" of snow. Turns out the drive belt for the auger snapped and I had to take it to where I purchsed it (Lowe's) they said I had to take it to an authorized dealer or they would send it out. I opted to take it to Lakeshore Hardware & tool rental Camp Rd Hamburg, NY(authorized dealer) on 1/3/15. They said they would look at it and may not be covered under warranty due to it being rubber that broke but they would do their best to see that it is under warranty. Now I'm without a snow thrower and I had to shovel a foot of snow yesterday 1/7/15 and we are due for another round tomorrow 1/9/15, while my brand new machine sits in a repair shop. This is ridiculous! I would have tried to replace the belt but they recommend it be done by a service center! I had a small Toro for 15 years and never once had it break down on me and now after spending $1,000 on this machine, which I do really like when it worked, I am left waiting for it to be repaired. In my opinion Lowe's should have given me a new machine when I returned it. Now I have to worry about this one breaking a belt again in the near future and have to go without one again while it is in the shop! The number for this shop is (716) 649-7626 if you have any questions. The Serial # for this machine is 1475H0813015A