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  • Henry Jolly
    The product registration screen will not register my newly...escalated1
    Warranty Question posted April 15, 2013 by Henry Jolly in Husqvarna: Ask & Answer > Walk Behind Lawn Mowers public
    Question:
    The product registration screen will not register my newly purchased product.
    Details:

    Attempted to register my new HU800AWD on the website and get this response:

    The product registration could not be done for this product

    Tried the phone support representative link and get this:

    ==CHALLENGE REQUIRED== {"challengeProvider":"\nvar defaultChallengeOptions={scriptUrl:\"http:\/\/www.google.com\/recaptcha\/api\/js\/recaptcha_ajax.js\",publicKey:\"6LcmxwoAAAAAAMyiQsGwLMUD8WiVYY0Do6WQVlxM\",lang:\"en\",custom_translations:{visual_challenge:\"Get a visual challenge\",audio_challenge:\"Get an audio challenge\",refresh_btn:\"Get a new challenge\",instructions_visual:\"Type the two words:\",instructions_audio:\"Type what you hear:\",help_btn:\"Help\",play_again:\"Play sound again\",cant_hear_this:\"Download sound as MP3\",incorrect_try_again:\"Incorrect. Try again.\"},cant_see_image:\"If you can\\'t see the image use the audio option.\"};(function(){var _loadScript=function(url,context,callback){var script=document.createElement(\"script\");script.type=\"text\/javascript\";if(script.readyState){script.onreadystatechange=function(){if(script.readyState===\"complete\"||script.readyState===\"loaded\"){script.onreadystatechange=null;callback.call(context);}};}\nelse{script.onload=function(){callback.call(context);};}\nscript.src=url;document.body.appendChild(script);},_augmentObject=function(target,source){for(var i in source){if(source.hasOwnProperty(i)){target[i]=source[i];}}};return{create:function(targetDivID,customOptions,callback){_loadScript(defaultChallengeOptions.scriptUrl,this,function(){var customTranslations=false;if(defaultChallengeOptions&&customOptions){customTranslations=customOptions.custom_translations;if(defaultChallengeOptions.custom_translations&&customTranslations){_augmentObject(defaultChallengeOptions.custom_translations,customTranslations);customOptions.custom_translations=null;}\n_augmentObject(defaultChallengeOptions,customOptions);}\ndefaultChallengeOptions.callback=function(){var instructionsSpan=document.getElementById(\"recaptcha_instructions_image\");if(instructionsSpan)\ninstructionsSpan.innerHTML+=''+defaultChallengeOptions.cant_see_image+'<\/span>';var recaptchaImage=YAHOO.util.Dom.getElementBy(function(){return true;},'img','recaptcha_image');if(recaptchaImage)\nrecaptchaImage.setAttribute('alt',\"\");if(callback)\ncallback.apply(this,arguments);};Recaptcha.create(defaultChallengeOptions.publicKey,targetDivID,defaultChallengeOptions);if(customOptions&&customTranslations){customOptions.custom_translations=customTranslations;}});},getInputs:function(targetDivID){var parentDiv=document.getElementById(targetDivID),inputs={};if(parentDiv){var response=document.getElementById(\"recaptcha_response_field\"),opaque=document.getElementById(\"recaptcha_challenge_field\");if(response){inputs.abuse_challenge_response=response.value.replace(\/^\\s+|\\s+$\/g,\"\");}\nif(opaque){inputs.abuse_challenge_opaque=opaque.value;}}\nreturn inputs;},focus:function(){try{Recaptcha.focus_response_field();}\ncatch(ex){}},destroy:function(){try{Recaptcha.destroy();}\ncatch(ex){}}};})();","dialogCaption":"Please verify your request by entering the text in the image."

    How can I talk with someone about getting my mower registered for the warranty?