I am trying to figure out how to lodge a complaint about my mower. My husband bought it last June, and spent quite a bit of money on it because we were tired of not having a dependable mower. We used it from half way through June until probably half way through September. We then emptied it out and put it up for the winter. The following May when we went to mow our grass it would not start, and it took us two weeks to get it back from Sears. Now it has decided to stop working again (3 months after being repaired once), and is back at Sears again for another two weeks. Our yard looks horrible! We bought a more expensive mower because we wanted consistancy, but instead we have not been able to use the mower 4 weeks out of this summer...summer only lasts 4 months! I feel we have been cheated. My neighbor purchased a Craftsman mower the same time we did, and has had no problems with it. The Sears salesman talked us into your mower, and now they won't do anything about it's shoddy quality, and how disappointed we are with it. I feel that someone owes me a mower that works.
Service & Maintenance Question last edited February 10, 2012 by Kimberly Willoughby in Husqvarna: Ask & Answer > Walk Behind Lawn Mowers publicI am trying to figure out how to lodge a complaint about my mower. My husband bought it last June, and spent quite a bit of money on it because we were tired of not having a dependable mower. We used it from half way through June until probably half way through September. We then emptied it out and put it up for the winter. The following May when we went to mow our grass it would not start, and it took us two weeks to get it back from Sears. Now it has decided to stop working again (3 months after being repaired once), and is back at Sears again for another two weeks. Our yard looks horrible! We bought a more expensive mower because we wanted consistancy, but instead we have not been able to use the mower 4 weeks out of this summer...summer only lasts 4 months! I feel we have been cheated. My neighbor purchased a Craftsman mower the same time we did, and has had no problems with it. The Sears salesman talked us into your mower, and now they won't do anything about it's shoddy quality, and how disappointed we are with it. I feel that someone owes me a mower that works.