James Doty

How long does it take?

I bought my SmartCut online from Home Depot on May 7th. It was delivered on May 20. It also broke down on May 20th.

The mower will not move forward or backward.

I had the mower delivered to a repair shop in Vancouver, WA on May 24th.

I've been told the clutch is bad.

Today is July the 16th. and still the mower sits broken. It had sat in my carport broken until July 8th. when I had it delivered to the repair shop in Vancouver when they had received parts to fix the mower.

The shop swapped in the parts then during a test drive the clutch plate failed.

So now my mower is sitting in Vancouver, WA waiting for parts.

Currently I've been borrowing my neighbor's mower. My mower has done no mowing except once for my front yard.

Multiple calls to the repair shop in Vancouver results in the same story. They can't get parts.

I'm told that a new transmission assembly has been shipped to the repair shop in Vancouver, WA. But how long will it take?

I've given up on using my mower this season.