Ric Jones

Comments

  • 1-1 of 1
  • Ric Jones
    Ric Jones on I purchased an SST25CE...used it 3 times and it quit. I...public

    It appears that nobody from WeedEater reads these.  It has been a full week since I reported that I wasn`t getting any service under warranty from WeedEater.  I think it is about time that I spend some money and get a better product, and also start a website with my story.  There are some nice web tools available that can get you high-ranking (page 1) on Google and the other search engines.  Maybe if I get a website up, then when anyone searches for WeedEater, they`ll hear my story first.   Anyone think that would get the corporate people at WeedEater to consider my situation?

     

    10 October Update

    No comments. No contact from WeedEater.  Repair depot still waiting for part.....back ordered...  Days are getting shorter, and I'm tuning up my snowblower.   WEEDEATER is NOT a product I will purchase again.  Am I frustrated?  You bet.  Can I do anything about it?  No...since it is virtually impossible to find a real person at Weedeater to talk to or to send an email to....Try Google and see if you can find an email address....

     

    23 October 2013

     

    FINALLY !!!   Got back my Weed Eater from the service depot.  The part was delivered to them about 10 days ago, and they finally got around to putting things back together.  Runs great....but sadly, it is time to winterize it and put it away until next year.   What do you think my chances are of getting the warranty extended for 2 months as compensation for the time in the shop?  My guess is that "Slim" and "No Chance" are the two options.    Of course, if someone from WeedEater actually read these posts and comments, I might have a better idea.   So here is the challenge:

    Answer Army:  If you read these, please acknowledge this post/edit.   If you do not respond, then everyone else that finds this will know that the 'customer service' aspect of buying a WeedEater leaves much to be desired.   If you do read these, then maybe you can answer whether or not someone would extend my warranty for two months as compensation for waiting to get the defective WeedEater SST25CE fixed and not being able to use it.    Thank you.

Change View