I have found that they do stand behind the product and will help resolve any issue, but my concern is the neumber of issues that have arisen. When buying this mower i was happy wiith the cheap price, but didnt expect it to be so cheaply made. At this point I could not in good conscience recomend this particular model or even brand to a friend and certainly do not anticipate ever purchasing another. The issues i have experienced have all been relatively small in nature but large in quantity and reoccurance. Part of me is hoping for a major issue so i can justify getting a new mower.