Laura Walters

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  • Laura Walters
    Why don't you stand behind the crappy weedeater one...Answeredescalated3100%
    General Product Question last edited February 10, 2012 by Laura Walters in Weed Eater: Ask & Answer > Weed Eater One public
    Question:
    Why don't you stand behind the crappy weedeater one mower?
    I have had nothing but problems from day one.
    First the steering, then the chain coming off.
    Then there's a part under the front by the wheel that keeps bending, when it does that you will have one tire facing left and one facing straight.
    I have called, all i get told, "TAKE IT TO A SERVICE DEALER" well i did that last yr right after buying it. I got charged. On top of that i do NOT have a truck so i had to pay someone to take it in.
    Details:

    I was given the factory #. All they want to do is transfer me to customer service which tells me "TAKE IT IN"

    I just tried to mow my grass, I have a small yard, but 3 times i had to get on the ground and put the chain back on so i could finish.

    I'm on oxygen, I bought the mower to be a HELP to me.  Its nothing but stress.  Less then a yr old and this many problems.    Wish i could just take it back and get my money back since no one whats to fix it right (w/o charging) or stand behind the product.

    What about the Lemon Law..... Fix this mower right or replace it or refund my money (without me having to pay anyone to haul it or fix it)

  • Laura Walters
    Weedeater one needs fixed. Falling apart in less then 5...Answeredescalated1
    Service & Maintenance Question last edited February 10, 2012 by Laura Walters, tagged Weed Eater One in Weed Eater: Ask & Answer > Weed Eater One public
    Question:
    Weedeater one needs fixed. Falling apart in less then 5 months.
    Details:

    I have sent emails to the company with no answer. I've had the weedeater one for 5 months now. (half that time not working)  I'm disabled and need this to be able to take care of my small yard.
    The problem is I have had nothing but PROBLEMS since getting this.

    First the steering. (fixed and working for now)
    Then the chain keeps coming off the gear under the mower.
    Now the bracket in the front on the one side keeps bending and one wheel is turned and the other is straight. (So at this point the mower can't be used).

    I have already had it in the shop for the chain coming off and for the steering.....  Problem, I don't have the income it takes to keep taking this in for repair (yes they charged me for parts and labor). Second, i don't have a truck to be hauling this back and forth so i have to pay someone to do it for me ( a added cost i can't afford with being on a fixed income).

    I wrote the company 3 times with no answer.  I either want this fixed right (at no cost to me (hauling encluded))  Or i would like a refund.   I really expected alot better of a machine from you.   Its the perfect size for fitting thru my gate and for my small yard.... if only it WORKED.

     

    I looked up the part that is bending. Its the straight piece that comes off the 'spindle'  (part # 428033) and connects to 'Link strng LH' (Part # 428035

  • Laura Walters
    My steering isn't working. I've only had the mower 4...Answeredescalated1
    Service & Maintenance Question last edited February 10, 2012 by Laura Walters, tagged Weed Eater One in Weed Eater: Ask & Answer > Weed Eater One public
    Question:
    My steering isn't working. I've only had the mower 4 months. I have no way to get it to a dealer. I read others having the same problem.
    Is this part needed covered under warrenty and if so will they mail it to me?

    Also had the chain come off the gears, got it back on (wasn't easy)
    Love the mower, but to many problems in to short a time.

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