Question:
I bought my new Poulan String Trimmer a week ago. Registered the warranty online. 12 minutes into using the trimmer there was a major malfunction. I used your website to locate a Poulan authorized repair center. They called me back and said they had diagnosed the problem and tried to order parts from Poulan. Poulan told them they were thousands of parts and broken trimmers behind and could not send parts. Poulan told me to return the trimmer to the store I purchased it from and get my money back. Finally, my question. Why would you sell new products that repair parts don't exist for?
General Product Question last edited February 10, 2012 by Dennis Hogan in Poulan Pro: Ask & Answer > String Trimmers publicQuestion:I bought my new Poulan String Trimmer a week ago. Registered the warranty online. 12 minutes into using the trimmer there was a major malfunction. I used your website to locate a Poulan authorized repair center. They called me back and said they had diagnosed the problem and tried to order parts from Poulan. Poulan told them they were thousands of parts and broken trimmers behind and could not send parts. Poulan told me to return the trimmer to the store I purchased it from and get my money back. Finally, my question. Why would you sell new products that repair parts don't exist for?