Good luck John! Hope they can remedy your issue. Keep me posted please. I am not convinced yet of the integrity of the products or the company. Time will tell I guess.
Best Regards> Mark
John, I have the 27 inch wide version of this machine. I am also disappointed with the quality of the product. Is there any "springy" feel to the triggers? I had a simular problem right out of the box with one trigger. The return spring for the clutch trigger was not even installed from the factory.