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- posted March 15, 2017 in Husqvarna: Ask & Answer > Snow Blowers
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I sent a letter to Husqvarna Forest and Garden at 9335 Harris Corner Parkway, Suite 500, Charlotte NC 28269 on February 12, 2016 and didn't receive anything back, not even an acknowledgement of receiving the letter. They don't seem to care about their reputation.
- posted February 11, 2016 in Husqvarna: Ask & Answer > Snow Blowers
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We experienced a similar issue. We purchased our ST230P snowblower on Oct 15, 2015 and registered it on Nov 3, 2015. The auger belt broke within the first 15 minutes of its first use during a major snowstorm on Jan 21, 2016. We were snowed in and couldn't get out for 4 days. When we finally got out, the Husqvarna dealer didn't have any belts. We bought several from local automotive dealers and they shreaded. We then ordered several online and they didn't work. The Husqvarna dealer finally got some belts and we went out and purchased those only to find out that they also didn't fit properly. On Feb 8, I called Husqvarna only to find out that service bulletin B1500013 had been issued to replace the pulleys and belts.
I feel that Husqvarna should have notified its registered customers to alert them to this issue and not leave them stranded when they need the unit the most. I was on the phone twice with customer support including the escalation department and got nowhere. They indicated that they do not notify customers when they issue service bulletins and felt that I was a unique case and that no one else is having that problem.
We purchased what we thought was a dependable and durable product and are sadly mistaken. I will most likely never purchase another Husqvarna product in the future. I hope that they change the way they operate and act more proactively in the future with their valuable customers.