Thank you for contacting Husqvarna's Answer Army.
We sincerely regret to note the lack of support from Lowe's toward a new-purchased unit which had an obvious defect.
Every Lowe's location has a nearby Husqvarna Warranty Service Dealership assigned to handle service needs for the products they sell; if the Lowe's store did not have the ability to assist you with this problem, the least we would have expected would have been for them to refer you to that dealership and offer to pay for replacement of the damaged tire.
As that did not occur, we would suggest you contact the Store Manager, not just a department manager, and be sure he/she is aware of the non-response you received. Whether they will offer some type of compensation for the situation is something we would have no knowledge or control over, but if that manager is as Customer Conscious as they should be, they should at the very least appreciate being advised of the situation so they can assure their employees will respond in a better manner to any future incidents of this nature.
Again, thank you for contacting Answer Army.
Thank you for contacting Husqvarna's Answer Army.
We sincerely regret to note the lack of support from Lowe's toward a new-purchased unit which had an obvious defect.
Every Lowe's location has a nearby Husqvarna Warranty Service Dealership assigned to handle service needs for the products they sell; if the Lowe's store did not have the ability to assist you with this problem, the least we would have expected would have been for them to refer you to that dealership and offer to pay for replacement of the damaged tire.
As that did not occur, we would suggest you contact the Store Manager, not just a department manager, and be sure he/she is aware of the non-response you received. Whether they will offer some type of compensation for the situation is something we would have no knowledge or control over, but if that manager is as Customer Conscious as they should be, they should at the very least appreciate being advised of the situation so they can assure their employees will respond in a better manner to any future incidents of this nature.
Again, thank you for contacting Answer Army.