Thank you for contacting the AnswerARMY.
It is upsetting that you experienced this failure.
Something to keep in mind, if there was a defect in materials or workmanship then yes it should have been covered. If for example the cover was taken off with the chain brake engaged and it needed to be reset then that is not warranty and there would have been a minimal charge by the dealer. Please consult your dealer as to what was done to fix the unit. If a part was replaced this is most likely but not necessarily a defective part and your dealer can answer the reasons for that. If no parts were used this is likely just an error such as described above and that is not a defect.
Hope this helps to answer, please consult your dealer for the reason of the charge.
If determined to be warranty the dealer would have to file a warranty and refund the money if not warranty then the charges will most likely stand.
Thank you for contacting the AnswerARMY.
It is upsetting that you experienced this failure.
Something to keep in mind, if there was a defect in materials or workmanship then yes it should have been covered. If for example the cover was taken off with the chain brake engaged and it needed to be reset then that is not warranty and there would have been a minimal charge by the dealer. Please consult your dealer as to what was done to fix the unit. If a part was replaced this is most likely but not necessarily a defective part and your dealer can answer the reasons for that. If no parts were used this is likely just an error such as described above and that is not a defect.
Hope this helps to answer, please consult your dealer for the reason of the charge.
If determined to be warranty the dealer would have to file a warranty and refund the money if not warranty then the charges will most likely stand.