String Trimmers

I purchased an SST25CE...used it 3 times and it quit. I took it to an authorized Weed Eater service center who called me and told me that the flywheel had come off and that part(s) had been ordered. I just checked back with them (6 weeks after delivering the unit to the service rep) and they advised me that "we are still waiting for the parts".
I don't know about you, but if I have to wait any longer, the growing season will be over, and I'll be shovelling snow which means that the Weed Eater will be of no use.
I called "Customer Service" and they said they couldn't do anything, that if it had to be repaired, then it couldn't be replaced and there was nothing they could do. I asked for an email address so I could send my concerns to someone and they couldn't provide me one.
Do I have to contact Scott Ride in order to get service?????

Customer Service also suggested that if it was going to be replaced that I would have to go back to the store where I purchased it with the appropriate paperwork (which I can't get because it is being repaired if the part ever arrives!). The store I purchased it from is 100 kms from here.....do you pay the gas and my time too? Not likely.

I would like my trimmer repaired now, or a new one within a week.

I have the receipt, I have the warranty confirmation, but I don't have a working Weed Eater.

Thank you, .... I await your reply.

P.S. If a part is so hard to come by, it implies to me that the company has a problem with its supply chain. If it is a part that does not 'usually fail' and is probably due to incorrect assembly at time of manufacture...then why not replace it right away? Just my thoughts.....