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  • derick davis
    hi my 25cc weed trimmer is not starting unless i take off...
    General Product Question posted November 29, 2015 by derick davis 
    Question:
    hi my 25cc weed trimmer is not starting unless i take off the gas hose from the carbreraator an then it start an the plug keep flodding when the gas line is on ..what can be the problem ?
  • Ray Robertson
    I have the PP28LD string trimmer. If the grass is quite long...
    General Product Question posted July 11, 2015 by Ray Robertson 
    Question:
    I have the PP28LD string trimmer. If the grass is quite long it wraps around the shaft, stopping the trimmer. Is there a part which would stop this from occurring? In addition I would like to get a spare spool, but can not find that part listed. How do I obtain one?
  • Kim Isaac
    a friend of mine gave me a husqvarna 22r trimmer. he had...
    Service & Maintenance Question posted June 14, 2015 by Kim Isaac 
    Question:
    a friend of mine gave me a husqvarna 22r trimmer. he had taken apart the trigger and i'm trying to figure out how i can put back together.
  • David Rood
    How can Poulan Pro Warranty Service (1.800.554.6723)...escalated
    Warranty Question posted July 12, 2014 by David Rood 
    Details:

    How can Poulan Pro Warranty Service (1.800.554.6723) think they can modify the warranty within the Rev. 7 4/15/12 BRW Instruction manual #115249526 post purchase?

  • David Burke
    My poulan pro 17" Straight shaft grass trimmer model...escalated1
    Warranty Question posted September 5, 2013 by David Burke 
    Question:
    My poulan pro 17" Straight shaft grass trimmer model PP130 was purchased April 1st 2013. I am now having difficulty cranking it. The pull rope has to be pulled almost all the way out before it will start and it has begun to shut down if it is set down for a second. I would like to know if this is covered by the manufacturer's warranty. If it is how would I go about using the warranty to fix my trimmer. I really don't know where to start the process at all I have never had trouble with my Poulan products before.
  • joe ***
    All gas that is purchased has Ethynol in in Ga. I have a...Answered2
    Service & Maintenance Question last edited February 10, 2012 by HusqvarnaAnswerArmy Silver, tagged PPB250E 
    Question:
    All gas that is purchased has Ethynol in in Ga. I have a trimmer model PPB250E. The fuel pick up in the gas tank is made of plastic and became brittle and broke off. No one can repair it. What can you do for me? The trimmer was bought at Walmart 1 1/2 years ago and they say nobody can fix that since it is a product part factory failure.
  • Dan Broomhead
    I have a Poulan Pro 131, 31cc heavy duty, straight shaft,...escalated
    Service & Maintenance Question posted June 18, 2014 by Dan Broomhead 
    Question:
    I have a Poulan Pro 131, 31cc heavy duty, straight shaft, gas trimmer that will start just fine when cold, but if stopped for any reason, will not restart until the engine is cold again, usually an hour later. Why?
    Details:
     I am 34 and not very familiar with engine repair of any kind. However, I am very mechanically inclined and can pretty much disassemble, repair, and correctly reassemble anything I put my mind to.

    Now for the problem. I have recently purchased a Poulan Pro 131 31cc heavy duty straight shaft trimmer from Goodwill for the very high price of $12.99, I figured at that price why not take a chance, what could it hurt. After getting it home and looking at it I saw that the fuel lines were done for. I replaced them with a kit from Lowes. The trimmer started right up. I stopped it and restarted it right away with no problems. I stopped it again and let it sit for a few minutes while I cleaned up the head. Tried to restart it...no go. I double checked to make sure the fuel lines weren't kinked and they were fine. I delved further into the engine, foreign territory. I paid very close attention to how things went and snapped pictures along the way.The carb looked clean but I took it apart to clean it anyway. It was spotless in every way, the diaphragms even looked new and flexed just fine. I delved further, the spark plug had a little buildup on it but sparked fine. The cam and piston moved freely and the piston was clean. The cylinder was spotless, no scratches to be seen, though I didn't disassemble any further on that part. The muffler was clean with no buildup whatsoever. There is no spark arrestor screen over the spark plug, but there is a screen in the muffler that I assume acted in the same way, it had no buildup either. Pretty much everything looked practically new. I reassembled everything correctly according to my memory and the pictures I took. The engine will start right up when it is cold, however, if I stop it for any reason, it will NOT restart until the engine is cold again, usually an hour later. I have fiddled with the two screws on the carb while it was running in order to get the idle smooth and the acceleration (right word?) smooth. Now, the fuel/oil mix is just barely oil rich, I mixed 4 ounces of oil into 1.25 gallons of new, clean gas, trying for a 40:1 mix like the trimmer stated.

    Now, like I said, the engine starts fine when cold, but will not restart when hot. I only have 30 bucks invested in this thing, but I really want to get it running. I can't afford a new trimmer and I hate my dad's battery powered Black and Decker. With all of the above in consideration, what else can I do, or needs to be done, to get this thing running?

    Edit/Delete Message

  • jason carr
    Is spool housing/case warrantable on new PP125?escalated1
    Warranty Question last edited May 23, 2014 by jason carr 
    Question:
    Is spool housing/case warrantable on new PP125?
    Details:

    I received my PP125 a week ago.  After using it long enough to use up the factory-loaded line, I attempted to follow the instructions to reload it.

    The spool housing/case (it's called different things in the picture and text of Poulan publications) was difficult to remove. Upon finally getting it off I saw that one of the top ridges or flanges was either molded incorrectly or had been forced together assembly, causing the material to deform and make for an excessively tight fit.  

    I rewound the line per the instructions but the housing does not seat fully because of the deformed flange. 

     I am attaching a close-up of the messed up top "flange" (?)  at least as good as I could do with a phone.

    I took the PP125 to the Poulan Pro service locatlon the website locator found nearest to 75472.  The service shop advised:

    • the damage was due to wear.  I stressed this wear was evident the first time I opened the spool housing to reload the line. 
    • the housing is not available as a separate part
    • the solution is for me to buy the complete {head} for my new trimmer, approx $22.

    I do like the trimmer and it works well.   I believe it would be reasonable for Poulan to warranty this part, shipping a replacement to me.  I would be happy to pack the defective housing up and return it for your inspection if you provide a UPS call tag for it.

    Due to the prior interaction with the nearest Poulan service center I suspect they will not be a part of the solution. 

    I  had already filled out the warranty information.  The  Confirmation Number is 140518-000257 if you can pull up my info that way.  If not I will provide my contact info, invoice, serial, etc as needed. 

    {Edited to add complete "head" I left out}

    Photo:
  • Chip Lambert
    Poulan Pro PP428S 4-cycle trimmer runs poorly and dies if...escalated
    Service & Maintenance Question posted April 26, 2014 by Chip Lambert 
    Question:
    Poulan Pro PP428S 4-cycle trimmer runs poorly and dies if given gas even after the motor is warm. Any thoughts on what might be wrong?
    Details:

    I purchased a Poulan Pro 4-cycle trimmer (PP428S) in September of last year.  I ran it after putting it together in September and it worked great.  I think I also started it once around December-January and all was well then, too.  I tried to start it today and it would start without any trouble (following the instructions) but after letting the engine warm up and turn the choke off it would stall.  I could run it at half-choke, but if I give it too much throttle, it dies.  If I let off on the gas and give it full-choke it sometimes stays running.  I've kept the motor running for upwards of 2-3 minutes, but it's boggy when I give it gas.  The engine will run up high on the RPM's for a while at half-choke, but then gets boggy and I need to let off on the gas to keep it going.

    I'm using fresh gas that's 92 octane.  I have not yet tried replacing the plug but will do so and try again.

  • Ernest Makainai
    Hello, I'm not sure exactly what section I need to...escalated
    General Product Question posted January 30, 2014 by Ernest Makainai 
    Question:
    Hello,

    I'm not sure exactly what section I need to contact someone I could speak with about a NEW Product Idea for not only your string trimmers but all different brand name trimmers. If someone is interested in taking a look of what I have, they can email me with the email provided when signed up.

    Thank you and will be waiting for your answer.

    Ernest

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