How can Poulan Pro Warranty Service (1.800.554.6723) think they can modify the warranty within the Rev. 7 4/15/12 BRW Instruction manual #115249526 post purchase?
I received my PP125 a week ago. After using it long enough to use up the factory-loaded line, I attempted to follow the instructions to reload it.
The spool housing/case (it's called different things in the picture and text of Poulan publications) was difficult to remove. Upon finally getting it off I saw that one of the top ridges or flanges was either molded incorrectly or had been forced together assembly, causing the material to deform and make for an excessively tight fit.
I rewound the line per the instructions but the housing does not seat fully because of the deformed flange.
I am attaching a close-up of the messed up top "flange" (?) at least as good as I could do with a phone.
I took the PP125 to the Poulan Pro service locatlon the website locator found nearest to 75472. The service shop advised:
I do like the trimmer and it works well. I believe it would be reasonable for Poulan to warranty this part, shipping a replacement to me. I would be happy to pack the defective housing up and return it for your inspection if you provide a UPS call tag for it.
Due to the prior interaction with the nearest Poulan service center I suspect they will not be a part of the solution.
I had already filled out the warranty information. The Confirmation Number is 140518-000257 if you can pull up my info that way. If not I will provide my contact info, invoice, serial, etc as needed.
{Edited to add complete "head" I left out}
I purchased a Poulan Pro 4-cycle trimmer (PP428S) in September of last year. I ran it after putting it together in September and it worked great. I think I also started it once around December-January and all was well then, too. I tried to start it today and it would start without any trouble (following the instructions) but after letting the engine warm up and turn the choke off it would stall. I could run it at half-choke, but if I give it too much throttle, it dies. If I let off on the gas and give it full-choke it sometimes stays running. I've kept the motor running for upwards of 2-3 minutes, but it's boggy when I give it gas. The engine will run up high on the RPM's for a while at half-choke, but then gets boggy and I need to let off on the gas to keep it going.
I'm using fresh gas that's 92 octane. I have not yet tried replacing the plug but will do so and try again.
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