Comments

  • 1-2 of 2
  • Terence McCallion

     

     To Scott W. Thank you for your response. After trying no less than 4 dealers, I was finally able to get warrnty service ( the first 3 turned me down saying they wouldn't support me since I didn't purchase the mower there). However, their workmanship was less than ideal and now less than 3 weeks later, I find myself again with a non-working mower. This time I'm inclined to repair myself, so after calling customer service (which I come to find is outsouced to Dixie Sales) I am told they cannot locate my model type and on hold I go. Eventually I am told the IPL has been located and they will fax me. Alas no fax received. At this point all I need is the Illustrated parts list. Is there anyone within your group that can help me?

  • Terence McCallion

     To Scott W. Thank you for your response. After trying no less than 4 dealers, I was finally able to get warrnty service ( the first 3 turned me down saying they wouldn't support me since I didn't purchase the mower there). However, their workmanship was less than ideal and now less than 3 weeks later, I find myself again with a non-working mower. This time I'm inclined to repair myself, so after calling customer service (which I come to find is outsouced to Dixie Sales) I am told they cannot locate my model type and on hold I go. Eventually I am told the IPL has been located and they will fax me. Alas no fax received. At this point all I need is the Illustrated parts list. Is there anyone within your group that can help me?