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- posted December 12, 2017 in Husqvarna: Ask & Answer > Chainsaws
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Good for you al vanderhout! Please also go onto Facebook, YellowPages and Google and slam this disrespectful and low-life outfit. Simple, direct and I repeat: do NOT buy a Husquvarna anything and do NOT EVER go to Saulco Enterprises in Bracebridge Ontario.
- posted July 19, 2015 in Husqvarna: Ask & Answer > Chainsaws
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Right on Jared and Nate
I have never experienced such a destructive and offensive customer experience as I have recently with Husqvarna and their dealer “Saulco Enterprises” in Bracebridge, Ontario. To be clear, I would NEVER recommend Saulco to anyone out there in Muskoka or Haliburton and I will never buy another Husqvarna product again, EVER. You guys are bang on. They will do NOTHING to fix their defective saws. And it seems that their dealers are trained goofs who are rewarded for turning away good customers so they can protect their precious dealer status. What a joke. Isn’t a warranty and customer service supposed to provide just that?
The saw I bought never ran right, right from the start. I would overheat and conk out constantly. After they said they found “no defects” with the saw they told me (directly, with no proof) that I was running the saw with the chain break on (!) After 25 years of using a chainsaw, I think I know better and isn’t a chain break designed to make sure the saw won’t run when it is on (?) Since I only go up to my rec. property on the weekends, I was never able to make the 25 mile journey to bring it on Mon-Fri, 9-5. Husqvarna points to the dealer and the dealer points to Husqvarna. What a convenient circular argument they have and brilliant way to extract our hard earned money and never have to deal with a lemon.
My saw is within the 2 yr warranty period, but they are just as happy to sit on their hands like there is no problem. The people I have dealt with have been rude, impatient and generally terrible at customer service. Do they think for 2 or 300 hundred bucks I would be going to this length? Not a chance … but in this case it IS the principle and I want everyone else out there to know it. After all of this, I agree with Jared and Nate and am about 98% sure the Husqvarna warranty is not worth the paper it is written on. Can anyone else out there help me or should we band together?
Beware everyone …. Do NOT buy a Husqvarna. I hear Stihl makes a good saw and has excellent service. paul.melcher@rogers.com