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  • Rich Lamb

    Thanks Eugene,  Your reply did help me to figure something out.  The problem was not a lack of common sense and I was entering the info exactly the same as you did and I'm sure all the others that have been posting about the problem did as well. 

    So here is the fix for any future customers who can not register the product on line due to that the model name search error:

    Use A Different Web Browser.

    When I got the error I was using Intent Explorer and it did not work. After Eugene's post that it worked for him, I tried Chrome and it worked as expected.