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- 1-4 of 4
- posted October 26, 2018 in Husqvarna: Ask & Answer > Chainsaws
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Jonathan, Your experience with Husqvarna is dead on, but don't expect ANY response from them. I asked a question about model numbers on the Rancher 455 I had just purchased. I wanted to find out which owner's manual to use. That was over a year ago and no response. As much as I hate it, go buy a Stihl. They support their products.
- posted May 22, 2018 in Husqvarna: Ask & Answer > Chainsaws
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Thanks for the response. I can't figure it out and the website is useless. The scary part is that I called the local Husqavarna dealer and their part number for my chain was different than the one listed in the operator's manual that came with the saw. Their part number was for a 20" saw and I have an 18". When I read about people having trouble with the chains, I wonder if the problems start with them getting the wrong chain size from dealers who have incorrect information.
I tried to order a maintenance kit from the Lowe's website and was told they don't stock it, even though the item was on their website. The nice Lowe's sales rep finally told me she could order the individual parts in the kit separately (which would be slightly cheaper) from a third-party vendor.
Can't say that I'd recommend this brand to anyone. Crappy support.
- posted May 11, 2018 in Husqvarna: Ask & Answer > Chainsaws
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Thanks Eugene.
However, the Husqvarna website rejects "Rancher 455" when I type it in as a model number. The only spare parts list I have been able to find was last updated on 8/17/2011. The version you attached has a reference to March 23, 2017. So, does that mean there has not been any product changes since 2017?
pat
- posted May 11, 2018 in Husqvarna: Ask & Answer > Chainsaws
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Mike,
I enjoyed your message, especially since this is 4 years later and I ran into the same problems when I bought a Rancher 455. The ran the same confusing model differences with no details to be found on the website. When I tried to get parts number information for my new saw, the website asked for a model number. It rejected my typing in "Rancher 455." There was no model number to be found on the saw itself. I finally dug around enough to find that there could be about six different manuals for the Rancher 455, all you needed was to guess which one of the six it might be. Husqvarna is a joke when it comes to customer support..they don't have any...and maybe they don't have phones since none are listed. I've only used the saw once, but based on what I have seen so far, I wouldn't recommend them to anyone. The equipment might be OK, but mgmt is goofy to think people will put up with inadequate and misleading information and still have a favorable view of the company and their equipment. I don't know if it is true or not, but my impression is the company is on the verge of going out of business. I feel like a fool for spending $500 on a product that is obviously on the way out.