I have the same issue with a brand new chainsaw. I never thought it would fail right out of the box! So, from the previous post, I take it that it is Husqvarna's policy to sell equipment that immediately needs to be serviced before it's first use. I have been HAD and am not very happy about it!
I have carefully read all of the instructions that came with the saw. I purchased Husqvarna premixed fuel and Husqvarna chain and bar oil for it. I filled both tanks. It started one time. There are 2 issues with this saw: 1. It would not idle when it started. 2. I was able to make 3 cuts with it. I had to restart it each time because it will not idle. After my 3rd and final cut, it would not restart at all!
I am a Very Dissatisfied customer and will never by another piece of Husqvarna equipment ever again! I wish that I had not bought this one.......................
David Wood