Question:
EDITED on 2012/04/16:
This is a question that your customer service in N.C. told me I needed to get the answers from you, since they didn't have the model number in their system (yet).
I bought a 22" Black Max FWD self-propelled mower from Sam's Club on National Blvd in Huntsville AL on Good Friday (2012/04/06):
Black Max 22" GCV160 Honda-powered
MFG ID #96144000700
Model #961440007
Serial #012312M011652
The problem is, I did not get anything with it except the
grass catcher.
I need the packet of Manuals that is supposed to come with it
and the grass Discharge Deflector (ie: grass chute for
non-mulch use). Looking in an opened one at the store since
my other post, I found the part numbers that your
Customer Service number could not find:
Discharge Deflector: PN# 532-40-30-73
Repair Parts Manual: PN# 532-44-59-67
Operators' Manual:
(No PN, but this number - 193733 Rev. 9 09.16.10)
Owner's Manual:
(No PN, but these numbers - 434780-Rev2; POM-31Z8B028;
00X31-Z8B-0280)
BTW, I was told by the CSR on the phone that the
deflector for the (similar) Model #961440005
is the same part number (532-40-30-73), if that is of
any help to you.
I also noticed that the blade supplied with it is very
light-weight, and was wanting to know if you make a heavier
blade for that model. If so, could you please let me know
It also was supposed to come with a 'can' of oil, but I don't
care about that, but these other things I do.
I live in the country with a very large yard, and
"mulch-only" will NEVER cut it (sorry for the pun).
I'll have no choice but to use it without a deflector
if you cannot supply one, as I can't get it from
Sam's Club, and I don't want to haul the whole thing
back down almost 100 miles to return it at this point.
If there were any other parts or tools that I should have received (and need), I'd appreciate your help on that, too.
I'll look forward to hearing from you.
Thank You Very Much in advance!
DJ Vorhis