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  • a a
    Team: I am posting this safety issue once. My next...escalated
    Parts Question posted June 13, 2014 by a a 
    Question:
    Team:

    I am posting this safety issue once.
    My next emails are to the OAG again, along with the CPSC.
    I got the runaround & wild goose chase last time.

    I have a Poulan PRO PR621 snow thrower (M#961820003, S#100510H003115).

    REPAIR PARTS SNOW THROWER - - MODEL NUMBER PR621 (96182000300)
    CHUTE ASSEMBLY
    KEY PART
    NO. NO. QTY DESCRIPTION
    1 434877 1 CHUTE.RATCHETING.PLASTIC.W/GRV

    Debra at PP told me the part # was 532434877, & that none were available. It would have to be backordered.

    The snow thrower has broken 100% of the time with this part failing each time. I have only used it thrice for a few hours.

    It's now throwing snow/debris at my face. Snow doesn't get directed safely.

    Because of your poor design/QA, you have opened yourself up to a class action lawsuit.

    Here's what I need.
    1. a lifetime supply of the part ... or ...
    2. a retrofitted aluminum part which shouldn't break

    The plastic part is subjected to cold & constant pounding by snow & ice which makes it brittle.

    Whichever idiot decided to use said part should be held accountable.

    I expect an immediate reply as the OAG & CPSC will force your hand again.

    Cordially,
    Greg
  • larry beber
    poulan bvm200vs will not fire replaced plug and mag. used...escalated
    Service & Maintenance Question posted May 21, 2014 by larry beber 
    poulan bvm200vs will not fire replaced plug and mag. used starter fluid &
  • Warren Kass
    Broken pack support for Pc needs repair.escalated
    Service & Maintenance Question posted April 17, 2014 by Warren Kass 
    Broken pack support for Pc needs repair.
  • jim martin
    After two years of light duty the pull start on my BVM200VS...escalated
    Parts Question posted April 7, 2014 by jim martin 
    Question:
    After two years of light duty the pull start on my BVM200VS stopped retracting. I called your outsourced parts line and they suggested a new starter pulley. I asked if it include a spring they said yes they thought so... It didn't include the spring.

    I'd like to have the spring, but feel I shouldn't have to pay for shipping again...Please advise

    Thanks
    Jim Martin
  • John McHale
    Auger does not lock when both traction drive and auger...escalated
    Service & Maintenance Question posted February 18, 2014 by John McHale 
    Auger does not lock when both traction drive and auger control levers are engaged. Snow thrower PR827Es. The manual says they should lock so you can control the chute with your right hand so as not to interrupt the snow thowing process. This unit is 3 years old with only 5 hours use. Thanks for any help.
  • Peter Janik
    The traction drive on a 5.5 24' does not engage. The...escalated
    Service & Maintenance Question posted February 12, 2014 by Peter Janik 
    The traction drive on a 5.5 24' does not engage. The cord is not damaged. How to fix.
  • sheldon sime
    On the 5th of January I purchased a Poulan Pro. I had got it...escalated
    General Product Question posted February 7, 2014 by sheldon sime 
    Question:
    On the 5th of January I purchased a Poulan Pro. I had got it started it and ran it for about 5 minutes. To keep it running I had to keep pumping the throttle trigger to keep it running also while I was using it, it got very HOT. I burnt thru a $70 pair of gloves, I felt my fingers getting hot and looked down and seen that it was melting my gloves. This is not a very safe piece of equipment. I returned it immediately to the place where I purchased it.
  • Lovell Moorer
    I have a PR624ES and I need to know the proper oil capacity....escalated
    Service & Maintenance Question posted November 30, 2013 by Lovell Moorer 
    I have a PR624ES and I need to know the proper oil capacity. The manual that I have (Rev 1 06.02.11) states that the capacity is 16oz. This amount barely shows on the dip stick.
  • Torrey Douglas
    I have a Poulan Pro Blower/Vac model BVM200FE. It was...escalated
    Warranty Question posted November 11, 2013 by Torrey Douglas 
    Question:
    I have a Poulan Pro Blower/Vac model BVM200FE. It was purchased from Lowe's on 4/2012. I have always used the correct gas to oil mixture and have used the supplied 2-stroke oil as the instructions directed. I never had an issue with the blower until recently. However, about a month ago it stalled out and will not start again. I recently replaced the spark plug for the make and model which I also purchased from Lowes as well. Once I replaced the spark plug, checking and setting the appropriate gap, I cleaned the fuel intake system including blowing out the fuel filter. According to the printed material packed with the blower, it would appear to be under warranty. I spoke with a representative that referred me to a local service repair shop called "The Lawnmower Shop" and he diagnosed that the blower lost compression in the cylinder and it's not covered under warranty. After I received the diagnosis, I immediately contacted the Poulan Service Center and the rep stated that this is an issue that Corporate covered in the past but due to the number of consumers having this exact same issue with different makes and models, they no longer cover this under warranty. This is really disappointing because the product was purchased with a 2 year warranty and is an obvious issue with the brand according to all the reviews that I failed to read before purchasing your product. I paid over $130.00 for this blower and cannot believe that you all refuse to repair it due to a known issue that's going on with different makes and models. Is there is anyone that cares enough about consumer and would do the right thing by following up with me regarding this matter? Also here's the Service Center Escalation # 93423279 from the call that I made today.
  • William F. Birkofer
    Why does my PoulanPro stall after 10/15 min & then will not...escalated
    Service & Maintenance Question posted September 6, 2013 by William F. Birkofer 
    Why does my PoulanPro stall after 10/15 min & then will not restart. A day or two later is will start & do the same thing. Do I have to use only Poulon oil? I used another brand when small Poulon bottle ran out. I had it repaired by authorized dealer & he replaced carbuerator @ cost to me & it still does the same thing. Have spent $99.00 on service & parts. I purchased it in May of 2010.

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