Well judging by how I have not received an answer from anyone from Poulan I can only come to the conclusion that they really don't give a ***. So that being the case rest assured I will never buy another Poulan, Husqvarna, AYP, McCulloch or any other product made by this sorry excuse of a company.
Good luck getting it , I purchased my Poulan Pro from Home Depot in October of 2012 and I still have not received my case. Seems a lot of people have been scammed.