I have the exactly same problem. Could you please share the phone number of the escalations dept that you contacted? I calleld customer service and they forwarded my call to promotion dept. but they said they only handle rebate issues.
I have the exactly same problem.... A customer center lady told me that I need to post it here. I told them there are many complaints but no answers. She said that's the only way. I asked if I can talk to a manager. She just hung up the call. What a rude behavior!