I have had my EZ5224 since 2010, just the other day the bracket holding the right hydraulic drive snapped (See attached picture). The hydraulic drive has four holes to mount a bracket but the bracket Husqvarna uses only has two mounting holes which will allow the hydraulic motor to 'flex' when on uneven/bumpy terrain. Has Husqvarna changed this design in current models?
After purchasing a small fleet of Husqvarna mowers & other equipment (nearly $30K total) less than a year ago from the Husqvarna dealer on Guam (ERC), I was subjected to the above scenario. I was only informed that the warranty did not apply after the unauthorized repairs were perforemed and presented with repair charges. When I complained to the dealer I was litterally told, "That's too bad" and informed that the mower would not be released until I paid the charges for the unauthorized work they performed.
From a customers perspective any "authorized dealer" should be knowledgeable enough to answer a warranty question without running a scam like this on a customer, who has invested themselves in the Husqvarna brand. I view the actions of this dealer as unethical and possibly illegal.
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