Snow Blowers

This was my 1st email on 2/27/12.I've attempting to get a resolution ever since. One thing I need is the date of last delivery , by Lowes to my house after repair in Romulous. I was told by Dixiesales that when they recieved that info they would start my warranty at that date.
Can you provide me with the Husqvarna Corp customer service (rather than some some subcontractor) email address witch I haven't been able to get any where.


Husqvarna Snow Blower 2/7/12

What I am requesting is a updated warranty that starts on the day I receive a working machine.

This is the time line of what I have experienced:

Ordered 1830HV over phone on 11/17/11 using new Lowes credit card. “#……5217) Order #3505152

Said would be in within 10 days

Paid balance of card on 12/1/11

Picked up at store #0695 on 12/27/11

At that time they said they could not give me a receipt

Discovered defect on machine on 12/30/11

At some point in all this I registered a complaint (concerning the defect) with Husqvarna (complaint #929901644).

Called Lowes who said to take it to local repair facility because it would be faster than having them ship it to their conntracted repair facility in Romulus (90 miles away) I told them the local shop no longer worked on them, Lowes said they did called them to verify then called me back. I called shop myself & they said they didn’t work on LCT motors – called back Lowes, related the info and they said they would send it to Romulus and I would just have to take my chances as to when I would get it back.

After thinking it over I called Lowes and asked them to order me another machine since this seemed a lot of trouble for something I had paid for and hadn’t even started yet.

They said they would and charged me for a 2nd machine.

I called 1 week later and they said they couldn’t get it because it was discontinued.
That left the choice of sending it to Romulus. Lowes picked it up & took it to Romulus & I received no papers indicating the pick-up.

After another 10 days or so (worrying about a having to shovel & give my self a heart attack, which is why I got the snow blower in the 1st place) I talked to asst. manger Mike T at Lowes. with my concerns & he said he would provide a loaner if it snowed.

I finally received the repaired machine around 1/10/12
What I am requesting, as I said at the beginning, is a updated warranty starting on the day I receive a working machine 1/10/12
Michael Knox
4886 West Water
North Street, MI 48049
810.989.5909
michaelknox52@comcast.net

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michaelknoxS2@comcast.net
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XFINIW Connect
Your Lowes.com Order Confirmation
From : Lowe's Home Improvement <customercare@lowes.com>
Subject: Your Lowes.com Order Confirmation
To : michaelknoxs2@comcast.net
Lets Build Scmething Together
Dear Michael,
Your Lowe's order has been placed. This email confirms the
order you placed today, 1111712011 02:47 ?M
Thu, Nov L7,20LL O7:47 PM
Home l mv LolvelE lee!-ullt I HelP
E-mail or call us at 1.800.445.6937
11t17t2011 02"47 PM 3505152 $1257.74
Please see belowfor dehils on Shipping, Lor,lre's Home Delirery, and/or ln-Store Pick Up.
Products Gdered
HUSQVARNA 3O'' SNOWTHROWER
Iten#:36841G63311 -1 8301-tV- | Ittlode#: 1 830FM
Pickup Location
LOWE'S OF FT. GRATIOT, MI
42OO 24TH ST
Unit Price Confirnration Number Total
$ 1186.55 279&0695 $ 1186.55
Quantity
1
FORTGRATTOT M|48059
phone: (810)385-660:
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12112/2011 11:42 ANI
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BillTo
Michael Knox
4886 WestWabr
North S$eet, Ml 48049
(810)989 - 5909
michaelknox52@corncast. net
Lowe's Consunrer Credit TefmS :nd Conditions
Billing SummarY
Subtotal
Tax
Order Total
Payrnent tvlethod
Lowes CreditCard" 5217
$1186.55
$71.19
$1257.74
s',2s7.74
Givs a Lswe's
Gift Card
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Subscribe to News and Specials
You can also conEct us at customercare@lowes'com
Lou,e's custonrer care (coMl) 1605 curtis Bridge Rd. wilkesboro, tlc 28697'
View our Privacv Policy.
iO ,t11 by L".\,'€b"..Al1 righb resened. Loue's and tre gable design are registered fadenrarks of LF' LLC
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2 of2
I2ll2l20ll l1:42 AM
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Customer Name: KNOX, Mf CI{AEL
PickupAddress: 4886 WEST WATER
NORTH STREET, M] 48049 Phone#: (810) 989-5909 AltPhone#: (810) 989-5909
0695 LOWE'S HOME CENTERS, INC.
4200 24TH ST.
FORT GRAT]OT, MI 48059
(810) 38s-6600
*** EMERGENCY PICKUP ***
Pickup #: 1,544
PiCKUPINStTUCtiONS:M25 TO KRAFFT. KRAFFT TO NORTH RD LEFT TO WADHAMS. TURN LEFT ON ATKINS. JUST PA
ST THE SCHOOL.
ITEM DESCRIPTION
3684L6
HUSQVANA SNOW-THROWER
HE NEEDS TO SIGN THE DOCUMENT AND RETURN TT TO EDDIE
THE CUSTOMER GETS THE OTHER COFY FOR HTS RECORDS
PrcKuP DATE, rb lll /.1|
CRE.PTED: S0695ML2 PRINTED: S0695JS2 L2/27 /2011 11:29AM l- oF 1_
pPilcekaesde check the merchand.ise that you are returning Uo ensure that all items are up by the deLiveaT d,river as Lowe's can not-issue credit for items that were not returned with this shipment. Your signature acknowJ.edges that, the items
notat,ed on the Pickup ti,c:ket have,been provided to the deLivery driver and are being-returned. Credit, for these-items is subject t,o finaL couirt and inspection. Descriptions and- quantit,ies _ provided are used for pick up purposes onLy -and may not exactLy match the description and quantity of Lhe product-being relurned. -
Your_noq_signing acknowLedgment of picli up, however, does not mean-that such merchandise was not pickerd up.
PICKED UP AND ACKNOV'{LEDGED B
, --"1 ril.r
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ASSOCIATE SIGNA
DATE:I\I }.iJ
While following the owners manual's instructions to check the tightness of all
bolts, I discovered that one of the 3 - 6mm bolts attaching the Recoil Starter
Assembly-Snow (parttM29299) to the Blower Housing Assembly, Electric-Snow
(#429302) was striped. After inserting a new 6mm bolt I found that the blind nut
in the Blower Housing Assembly, Electric-Snow (#429302) was also striped.
The Blower Housing Assembly, Electric-Snow (#429302 needs to be replaced in
order to get flawless blind nuts.
Please repair.
I could see the possible cause of this as being that the Recoil Starter Assembly-
Snow (part#429299) cutout for the bolt does not allow enough room to insert the
bolt straight in while using a socket - only at an angle - and thus would cause the
resulting cross-threading to occur.
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