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Warranty Question posted January 8, 2015 by Michael SantasieroQuestion:Purchased a 27" Husqvarna ST227P snow thrower on 11/11/14 and after using it twice it died on me while throwing 6" of snow. Turns out the drive belt for the auger snapped and I had to take it to where I purchsed it (Lowe's) they said I had to take it to an authorized dealer or they would send it out. I opted to take it to Lakeshore Hardware & tool rental Camp Rd Hamburg, NY(authorized dealer) on 1/3/15. They said they would look at it and may not be covered under warranty due to it being rubber that broke but they would do their best to see that it is under warranty. Now I'm without a snow thrower and I had to shovel a foot of snow yesterday 1/7/15 and we are due for another round tomorrow 1/9/15, while my brand new machine sits in a repair shop. This is ridiculous! I would have tried to replace the belt but they recommend it be done by a service center! I had a small Toro for 15 years and never once had it break down on me and now after spending $1,000 on this machine, which I do really like when it worked, I am left waiting for it to be repaired. In my opinion Lowe's should have given me a new machine when I returned it. Now I have to worry about this one breaking a belt again in the near future and have to go without one again while it is in the shop! The number for this shop is (716) 649-7626 if you have any questions. The Serial # for this machine is 1475H0813015A- Warranty Question last edited January 25, 2016 by Bwana HatariQuestion:DISAPPOINTED!!!!! ST227P Auger Belt frayed - but there is more!Details:
I recently bought an ST227P snow blower and for the first time I barely finished clearing the path and the Augers stopped working. I noticed a burnt smell after a few sparks and with a little research I pin pointed that the issue was with the Auger Belt (part no: 581 83 24-01 IMPELLER BELT) having slipped off. The belt is frayed and am also suspecting some anomaly with a small broken piece of metal lodged in between the Shoulder Bolt and the Pully (ASM Engine). I understand that belts are not covered under warranty but this is pathetic and rather disappointing. I have purchased 3 Husqvarna products in the past year and especially through this storm period, I am unable to use this expensive pile of metal.
What is Husqvarna doing about this? I have seen several posts on the company webpage and other forums complaining of the exact same issues.
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- Warranty Question last edited December 19, 2017 by Pascal SeguinQuestion:I have buy an Husqvarna snowblower ST230 in 2016. First snow storm, the Auger belt broke.
I have repair it. But today I use my snowblower for the first time and the snowblower scraped three auger belt.
Any issue with the tensioner, pulley, belt that they are not appropriate on this snowblower ?
Please advise, i'm really frustrated
Pascal - Warranty Question posted October 7, 2017 by Bill RobbinsQuestion:Purchased the HUSQVARNA ST224P-24-inch 208cc Two Stage Electric Start with Power Steering- 961930122, from Amazon Prime! I have been trying to Register it on the net site for about 6 weeks and it keeps coming back with no model number. I have put EVERY conceivable numbers that are on the Snow Thrower BUT NO LUCK! Can someone please Help me, the snow will be here shortly and I want to be covered by the warranty even since I also purchased the extended 4 year plan. Thank You in advance! barbara1944
- Warranty Question posted February 18, 2017 by Randall ZempelQuestion:I am trying to register my new R322T Snow Thrower attachment on the "Register Your Husqvarna Product" page, but every time I submit my info, I get "An error occurred while saving: null." What's going on, and how can I register my machine?
- Warranty Question posted March 13, 2017 by Randall ZempelQuestion:warranty registration page still not workingDetails:
Why hasn't somebody been fired, and somebody competent hired to fix the warranty registration page? Today, the error changed from "null" to "The following parameters are needed in the URL to be able to show this page: Company code, language and brand.
URL example: pr_cons_onestep.xhtml?company=EMT&language=06&brand=HQ"This has been going on for several weeks, already.
- Warranty Question posted February 5, 2017 by Donald WhitbeckQuestion:How do I register my snowblower? I followed all the instructions including uploading a picture of my sales receipt.
All I get is "an error occurred while saving: null. - Warranty Question posted February 12, 2017 by David DiSantoQuestion:I just purchased in Nov. 2016 a Husqvarna ST224 snowblower, I have used it four times and each time the engine dies and backfires under a load. What kind of warranty do I have???Details:
I just purchased in Nov. 2016 a Husqvarna ST224 snowblower, I have used it four times and each time the engine dies and backfires under a load. What kind of warranty do I have???
I've tried everything backing down the choke cutting the throttle back and it stills cracks and backfires, sometimes even just engaging the auger.
I need to know what is wrong with this machine a.s.a.p.
DiSanto
- Warranty Question posted October 31, 2016 by John JohnstonQuestion:I just completed my online registration and it said I would get an email with the warranty registration. I have not received the email. For the rebate it says a warranty registration is required. How do I get the warranty registration card?
- Warranty Question posted December 18, 2016 by Theresa DoyonQuestion:The authorized service center/dealer didn't fix fix a problem covered under warranty despite claiming they did - the warranty has expired - is the warranty on the exact same problem still applicable?Details:
I purchased an 1830EXLT in 2014. In 2015 - after powering through ~7 feet of snow like a champ - it went to an authorized service dealer for a warranty repair. The problem was that, if I stopped the blower and shut off the engine, it would not start again for about 2 hours. The dealer claimed to fix the problem under warranty and returned it. We didn't have more than 3 inches of snow last winter so it didn't see any use. I tried to use it yesterday and found that the snowblower had the exact same problem it did when I bought it. Yes shame on me for not testing the blower thoroughly after they claimed to fix it and didn't. Regardless, can I get the blower fixed for this problem even though it's out of warranty? What does Husqvarna do to ensure that it's authorized service dealers don't commit fraud?