Posts
Warranty Question posted October 18, 2016 by Brian GrubbsQuestion:I purchased a 128LD and registered it online. I also purchased 3 cans of fuel for the extended warranty. I scanned a copy of the receipt ... I registered and did not find a way to attach the receipt. How is this done so that I can get the extended warranty?- Warranty Question posted September 14, 2016 by ollie vandenbergQuestion:I own a trimmer 128LD s/n 11115N102288, bought at Lowes. my issue is the clear plastic gas line in the gas tank has totally disintegrated. It was having issues last summer wondering why it was cutting out. so this summer I emptied the fuel tank and a bits of the tubing and filter rolled out. Can this be saved or maybe warranty I don't see the replacement part for this tubing and filter. Any advise or info would be great-frustrated, thanks.
- Warranty Question posted June 11, 2016 by Bill BurkeQuestion:I just purchased a 224L professional trimmer from Lowes and noticed on a website that a 2 additional years can be added to the Warrenty by buying premixed fuel and registering. Can you tell me how to do this??? The trimmer is t even out of the box yet....
Thanks.....Bill - Warranty Question posted May 11, 2016 by Xi shenQuestion:I purchased my 128LD from the local Lowes store last year. I used it for only one-season. Early this Spring when I tried to start it, it stalled. I had fresh fuel in the tank and changed the spark plug. I took it to the local dealer and was told the carburetor is "dirty" which is not covered by the warranty. One of the reasons I was told is due to the current mix of gas with Ethanol. I am really not happy about this. This is not my first trimmer and I never had any such problems before. One trimmer I had I used it for about ten years. I expect this 128LD at least should last about that long. Now I had it for one season and it won't work. This is poor quality product. Do you expect this trimmer works in a "clean" environment? Do you expect we use fuel other than from gas station?
- Warranty Question posted June 14, 2014 by Derek RauchenbergerQuestion:I am trying to register for my extended warranty, but no fields appear on the page that I am linked to. I tried it on both Chrome and Safari.
Is there something wrong with your site?
Thanks,
Derek
Rauchenberger
(847) 280 1447 - Warranty Question posted May 12, 2014 by John PQuestion:I bought a "brand new" Husqvarna 223L string trimmer today. Should be happy and excited right? I literally spent weeks researching my next trimmer. I convinced everyone in my household that I was making a good decision. More expensive for a reason, right? I also bought the recommended 50:1 pre-blended fuel to use with it. After reading the manual front to back I followed all instructions and started it up. It started great. However, I did notice that during idling the head was spinning. I thought okay, per the manual adjustment of, “adjustment screw T” will solve this problem. Nope. Now I am stuck with taking my BRAND NEW(hours old) trimmer to an authorized service center. This is all per the manual. All I want to know is if Husqvarna is going to pay for the repairs or should I just return this piece of junk to Lowes and buy something else?Photo:
- Warranty Question posted September 9, 2012 by Rick EvansQuestion:I have a serious problem involving a "STARTER HUB SPRING" on a Poulan model PP330. This unit is used with a number of different attachments and represents a sizable expense. This starter issue keeps my machine in the shop all the time. This hub spring is a manufacturing nightmare.
see details below ...
PLEASE
Rick
mack@nycmail.comDetails:As a member of a number of National organizations, I have a voice ! Maybe someone in the NRA membership would know how to deal with this Problem of defective Poulan equipment. But before I ask that question of thousands of NRA members, I was in hopes that you might wish to address this issue with a design flaw that should have been RECALLED. Thank you ( I Hope) Rick mack@nycmail.com Brenda M. Ferrell Customer Service Representative Husqvarna Escalations Servantage Dixie Sales 5920 Summit Avenue Brown’s Summit, North Carolina 27214 Office: 336.375.7500, ext. 5031 bferrell@dixiesales.com<mailto:bferrell@dixiesales.com> www.dixiesales.com</pdf/> [https://mail.dixiesales.com/owa/ev.owa?ns=WebReady&ev=GetFile&d=96-BA-FF-CB-9F-A9-D9-A7-7E-0D-25-7E-4A-62-52-19&f=7_0001.jpg] ________________________________ From: Jim MacKenzie [mack@nycmail.com] Sent: Thursday, September 06, 2012 8:50 PM To: Brenda Ferrell Subject: RE: Trimmer problem I appreciate your help.. Please forward this issue to "The Corporate Office". Thanks Rick ----- Original Message ----- From: Brenda Ferrell Sent: 09/05/12 02:27 PM To: mack@nycmail.com Subject: RE: Trimmer problem Mr. Evans, I am terribly sorry for the trouble that you are having. Please be advised that I work for Husqvarna Customer Support and have no information or knowledge to any designs/design flaws however I will happily forward your complaint to our corporate office so that they can better assist in recognizing the problem. In the meantime, if you would reply back to this email with your full physical address, I would be happy to assist you by sending out the part (s) you are requesting. Again, my apologies. Thank you for contacting Husqvarna Escalations. Brenda M. Ferrell Customer Service Representative Husqvarna Escalations Servantage Dixie Sales 5920 Summit Avenue Brown’s Summit, North Carolina 27214 Office: 336.375.7500, ext. 5031 bferrell@dixiesales.com www.dixiesales.com ________________________________________ From: Ordertree Sent: Tuesday, September 04, 2012 9:09 AM To: HSQ Escalation Subject: RE: Trimmer problem [mailto:mack@nycmail.com] Sent: Sunday, September 2, 2012 05:16 PM To: Ordertree;customerservice@poulan.com;service@poulan.com Subject: Trimmer problem Trimmer Multi-function Model PP 330 Recurring Problem Part # 545188301 Spring - Starter Hub I have about 2.5 hours of running time on this trimmer and have had to have this Spring replaced twice now. At $25.00 bucks a pop. The repair shop says this spring is a manufacturing “nightmare”. I have a lot of money tied up in Poulan equipment, including a Pro 20hp lawn tractor. Are you going to admit you goofed and recall that spring with a version that would not give up so easily? Could you send me 2 or 3 of these springs So at least my trimmer isn't in the shop all the time. Or give me a replacement "new version" that will let me use my attachments ( brush trimmer, pole saw, line trimmer etc.) SPRING IN QUESTION Part # 545188301 Spring - Starter Hub Rick Evans
- Warranty Question posted August 29, 2012 by Robert StricklandQuestion:I just bought a Model 223L stringer trimmer from Lowes. After using it a week the starter cord came out and did not retracr. Are you having some problem with this as i have another 223L which i have never had a problem. I really thought we had winner in the purchase of the 223L trimmer. But after a week use it can't be used.
Robert Strickland - Warranty Question posted June 28, 2012 by Jason KlineQuestion:I have a 128cd string trimmer purchased from Lowes approximately 2 years ago with very few hours on it. It will not start at all. I have put fresh gas in it and replaced the spark plug and carburator. I have good spark and almost 100lbs compression on the cylinder. Is this covered by warranty, if not, what can I do to get it going?
- Warranty Question posted May 2, 2012 by Robert CarrollQuestion:I purchased a factory refurbish128CD 28cc Grass Trimmer through a ebay reseller V&M Innovation
The motor started right up but the drive shaft and head does not spin. When I contacted them they said Husqvarna would fix.
I have tried for three days to contact customer service at Husqvarna but NO one answer the phone. Do you like being on hold for 3-4-40 minutes??????
I did find a local service supplier but not sure what I need to have the repair. If I can not get answer today I will return to the seller and NEVER do business with your company again!
Robert Carroll