Posts
Warranty Question posted October 9, 2012 by William BiltonQuestion:(Just got off the phone with Customer Support Mgr Adrian Robinson. He refused to provide me with an authorization number in order to have my 125B Blower serviced. He also refused to let me speak to his manager when he could not answer several of my questions. He actaully stated at one point as he researched the problem that he was actually helping to prove my point!)
He stated that since it was most likely a fuel related problem it would not be covered. I asked him where in the warranty did it state that fuel related problems were not covered. HE STATED IT WASN'T.
He stated the warranty only covered defects in parts/workmanship. I argued that fuel lines, bulbs and filters all have part numbers (Genuine OEM Part - Manufacturer #545081841, #530047721, #530095646)so again why aren't they covered. HE DIDN'T HAVE A ANSWER.
Eventually we got to the hot button topic "Ethanol"! I asked where in the owner's manual did it direct me to treat my fuel for ethanol. HE STATED IT DIDN'T.
I understand the lead time associated with making changes to user's manuals so I asked if Husqvarna placed advisory/warning notices in the box alerting customers to the damaging effects of Ethanol. HE STATED NO SUCH NOTICES/WARNINGS WERE INCLUDED WITH THE 125B.
So I'm wondering "WHY AM I" being required to pay $45 to AMERICAN SERVICE CENTER, 315 WEST PULASKI HWY, ELKTON, MD 21921, (410) 398-0801 to troubleshoot one of your products that has an obvious defect? They stated in the past Husqvarna has issued "Authorization Numbers" to have equipment serviced. I DO NOT believe my request unreasonable and I am once again requesting an authorization number to have my 125B serviced under WARRANTY.
The Blower was purchased on 04-09-2012. Obviously the parts in questions are either defective or have been damaged to the point of failure due to Ethanol additives in gasoline which Husqvarna failed to properly annotate in the paperwork included with the product. Ethanol information on the website proves it's a KNOWN PROBLEM but again I was never instructed by Huaqvarna to refer to their website for product information.
I appreciate your understanding and help resolving this issue as quickly as possible.
Bill Bilton- My Blower won't startescalatedWarranty Question posted October 23, 2012 by Kevin PittonQuestion:My Blower won't start
- Warranty Question posted November 11, 2014 by Brad SemlakQuestion:Hello,
I have a question regarding the extended warranty. The Husqvarna 560BTS was purchased on 10/31/14 from Amazon.com along with the 3 quarts for the Husqvarna pre mixed fuel. This was one credit card transaction and one order. Amazon however split this into two orders since one shipped direct from Amazon , the other from CPO outlets. I want to make sure that the crdit is given for the extended warranty, but wanted to check with you all on that. I did my best to follow the rules, but I was not aware Amazon would split the orders. I am including a picture of the order to better show you the issue.
So, please let me know.
Thanks Brad - Warranty Question posted October 8, 2012 by Dave KempQuestion:I just bought a 150BT Blower and when assembling it I noticed the screw (# 3 page 11 in manual) with the nut and wing nut that tightens the throttle lever clamp was stripped-wing nut was put on wrong at factory, and will can not be used.
How do I get another one ?
I called the number in manual (1800.487.5963) and got recording that said that number was no longer in use,gave this number (1800.448.7543) that number is a dealer number,the recording said call (1800.487.5951) that number disconnects you when you press "2" (and well as "1") for Husqvarna.
Some help would be appreciated
thanks - Warranty Question posted June 12, 2013 by David KwiecinskiQuestion:I 2 bought EB7001 part number 57416101 short block from Jacks small engines on 2/12/13 put them on 5/12/13 first one had no problem second one muffler bolts came out then try to put back they will not stay tight and keep coming on the threads in cylinder are no good.i did not over tight them i did loots of these machines and never had this problem this is first time. So i thing the threads were messed up i did not force it in they went smooth.So i hope they will place the short block or send me a new cylinder and rings i fix it myself. Jacks small engine said they will not cover cause redmax will not.
- Warranty Question posted October 15, 2011 by randy arnoldQuestion:WHAT IS THE WARRANTY FOR A LEAF BAGGER
- Warranty Question posted May 1, 2014 by Dave SigmundQuestion:How can I find out if my Product was registered online. Purchased 2 1/2 years ago and thought I registered onling. Now the solenoid is bad and if it is not covered under warranty, I don't want to pay to get it fixed. It would be better just to purchase a new 125B Blower.
- Warranty Question posted June 6, 2013 by Stan GlombQuestion:Hello. Im trying to register a new 580bt and im receiving the following error. What is going on?
The product registration could not be done for this product - Warranty Question posted November 9, 2011 by John PapeschQuestion:I bought a husqvarna bvx blower off amazon this year and had it shipped to New Zealand. The engine has died and needs a new piston or rings, which I have been quoted as being the same cost as buying a whole new unit. The local agent tells me the warranty only applies in the country of origin. Amazon tell me I have to send it to Husqvarna and referred me to their website but I can find no contact details on the website. Can anyone give me contact details for where I should be sending it?
- Warranty Question posted April 12, 2012 by Kevin SproulQuestion:Howdy, bought a 560BFS backpack blower from a seller on Ebay. The unit will only run with the choke full open. I've called all my local Husqvarna dealers and they have refused to do warranty work on the unit since I "didn't buy it from them."
Looks like the carb needs adjustment.
Will the unit be damaged from running with the choke full open all the time?
Can I send in just the carb to be adjusted?
Any dealers within 50 miles of zipcode 18337 who will honor your warranty?
Thanks.