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Warranty Question posted July 24, 2011 by Diane SandlandQuestion:I recently purchased a 6021P from Amazon.com because that model wasn't available anywhere localy. After mowing once I noticed that one of the rear wheels was cracked. I am uncomfotable taking it to our local dealer to get warranty, as I didn't purchase it there. is there any other way I can get it a replacement wheel.- Warranty Question posted September 3, 2011 by Joseph GrendaQuestion:I recently purchased a walk behind mower (HU600L) and have used it one time so far. Love the mower but the back flap fall apart at the seem. Currently I have it super-glued and riveted together. Is there anyway to receive a new flap?
- Warranty Question posted July 21, 2011 by Steven PaigeQuestion:Hi,
I recently bought the HU700L and the belt drive to the mower is slipping. I brought it to the dealer and they told me that is normal. They said they put another mower together and it does the same thing. I'm concerned as I've invested in a new mower and six weeks later I've been to the dealer twice. - Warranty Question posted August 2, 2011 by martin freemanQuestion:I purchased a 21 inch push mower from Amazon
When it arrived, there was no apparent damage to the carton
The lawn mower would not start - the electric start would not turn the engine over and pulling the cord was not possible
I took it to one of your authorized repair centers (35 mile drive) in Cedar Lake (R&S) - they told me that the deck was damaged and are charging me $32 for the labor - they claim that the item was dropped during shipping.
All I want is my $32 back - if this item was dropped, it was probably dropped at your factory - If you want to reimburse me and go after the cartage company, that is fine with me - Warranty Question posted November 14, 2011 by James RobinsonQuestion:I just bought a HU700L walk behind mower 6 months ago. As a routine I check oil prior to use (only 10 hours so far) and run it dry with the fuel valve off following use. I went to use it and oil/gas was on the deck, crank case was full of oil/gas mix and the valve was still off. Local dealer said drain it refill and run it, just a fluke, float probably had debris in it.
Is this for real, how do I keep this incident on record so I have warranty still for future failure? If I drain and refill and then have bigger failure am I not going to be at fault for improper care and not be covered under warranty?
Thank you,
james
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