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  • Paul Lineen
    1/10/12 - my pp3516avx chain keeps coming off..i can see the...Answeredescalated1
    Service & Maintenance Question posted January 10, 2012 by Paul Lineen 
    1/10/12 - my pp3516avx chain keeps coming off..i can see the adjusting wheel loosening while holding the chain saw before cutting...sometimes i can get 3 to 4 cuts before the chain comes off...ive tried several times to tighten it but unless i actually watch the adjusting wheel it goes off the bar. do i need to have this service or is it defective? only had it for about 2 1/2 months...not real happy at this point...solutions??? thanks, paul lineen
  • KSaws
    952069259 is a Poulan S25 Chain Brake Kit that is still...
    Parts Question posted November 13, 2014 by KSaws 
    Question:
    952069259 is a Poulan S25 Chain Brake Kit that is still available. What color is this chain brake and what is included in the kit?
    Thanks!
    Ken
  • David Sell
    952069259 is a Poulan S25 Chain Brake Kit. What parts come...
    Service & Maintenance Question posted February 10, 2016 by David Sell 
    952069259 is a Poulan S25 Chain Brake Kit. What parts come with this kit? What color is it?
  • Terrie Durden
    A week or so ago, I posted a question asking when I would...escalated
    General Product Question posted December 5, 2012 by Terrie Durden 
    Question:
    A week or so ago, I posted a question asking when I would recieve the chainsaw carry case for the Poulan Pro I purchased August 2011 and have not received an answer back from Answer Army......have you found out any information for me? do you have a contact number other than what is listed in the infromation packet? the number listed does not work. I have been told in the past to wait 4 weeks then 6 weeks then 8 weeks and then they do not know when I will get the case. this is not good business practices to advertise something then not follow through. This was a gift for my husband and I would like to give him the carry case that I should have recieved over a year ago. Please let me know if you can or cannot help me. Thank you. My e-mail address is terriedurden@bellsouth.net
  • Bill Spear
    After using my newly purchased Poulonpro chainsaw model...Answeredescalated1
    Service & Maintenance Question posted February 13, 2012 by Bill Spear 
    After using my newly purchased Poulonpro chainsaw model P4018WT, for about 20 minutes, I stopped to check the fuel, but then could not restart it. Menards advised me that I had to have it serviced. I was told that it was clogged with saw dust. Why would a new saw clog up this quickly? Is this a manufacturer's defect? I was usingit to cut the tops off of four inch fence posts.
  • Richard McElhaney
    At the same time that I registered my Poulan chainsaw, I...escalated
    General Product Question posted March 28, 2013 by Richard McElhaney 
    Question:
    At the same time that I registered my Poulan chainsaw, I also sent the information concerning the free chainsaw case that was offered with my purchase. Since this information was entered on the 9th of February, how can I go about checking the status of this order?
  • Terrie Durden
    August 14, 2011 I purchased and registered a Poulan Pro...escalated
    General Product Question posted November 28, 2012 by Terrie Durden 
    Question:
    August 14, 2011 I purchased and registered a Poulan Pro Chainsaw online and waited 4-6 weeks for the case to arrive. Every few months I call to see when I will receive the carry case and each time I have been told they don't know because they are out of stock. Today I called the number and got nothing but recordings to press numbers and then the phone line just kept disconnecting me. I have waited 1 year and over 4 months now and would like to know when I will be receiving my carry case. I still have the confirmation number I was given. Please help!!
  • Matthew Phelps
    Bought a poulan pro 42 cc 18 inch chainsaw in June it came...escalated
    Parts Question posted October 22, 2012 by Matthew Phelps 
    Question:
    Bought a poulan pro 42 cc 18 inch chainsaw in June it came with a card stating that if you go online and register you will recieve a free case for it. Well we are now at the end of October and still no case ? When should I expect it?
  • Richard Bell
    Bought PoulanPro Chainsaw PP3416 by mail from Heartland...escalated
    Service & Maintenance Question posted July 3, 2012 by Richard Bell 
    Bought PoulanPro Chainsaw PP3416 by mail from Heartland America. Wouldn't start. Found that spark plug was dirty, small part melted from overheating, etc. It was obvious the chain saw had been used and abused. Called Heartland America whose service rep said PoulonPro guaranteed for 30 days. Called PoulonPro's service rep who said they give no guarantee for "used product" that we bought. E-mailed Heartland America to advise us how to send the product back for re-imbursement; they have not answered to date; What do we do next ?
  • Stephen Hall
    Can i please get the correct part numbers for the parts...escalated
    Parts Question posted June 1, 2014 by Stephen Hall 
    Question:
    Can i please get the correct part numbers for the parts needed to replace the current clutch cover to the old style for a 4218 AVX chainsaw. The tooless chain tightening function that I currently have does not keep the chain tightened.

    I purchased the saw in the US in 2009, but now live in New Zealand, so advice on suppliers who would ship these part internationally would be appreciated.

    Thanks

    Thanks

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