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  • Victor Velarde
    My Poulan Pro Snow Blower PR241 only drives in reverse and I...7
    Service & Maintenance Question posted November 18, 2016 by Victor Velarde 
    Question:
    My Poulan Pro Snow Blower PR241 only drives in reverse and I was told that the bracket that holds the drive cable is broken. I was told that the plastic bracket is not very sturdy and that other snow blowers have had them replaced. My question is: Can Husqvarana have this bracket replaced with a metal one?
    Details:

    I own a Poulan Pro PR241 snow blower and after a total of 8 to 10 uses since I bought it in late December 2014 it would only drive in reverse. I called customer service and was directed to: an authorized dealer in my area.

    The repair shop quickly looked over my snow blower and mentioned that he had just repaired a similar snow blower for the same problem. I asked what it could be? I was told/shown that the bracket that holds the cables (one being the reverse and drive speeds) had cracked/broke. He said that this bracket is made of plastic (he added: he didn't know why) and that since the cable wasn't being detained, that no tension could be given to hold the drive disc in whatever drive speed except the last position it was in last (reverse).

    The repair man said it would be a few days to get the part. I asked if the bracket was going to be replaced with a metal bracket. He said no. My question is: If this bracket is so important, why is it made of plastic? This will most likely be an on going issue in the future and I really don't feel like having to get this repaired more than once. I am happy with this product so far (bought at Sam's Club in Joliet, IL).

    In short, have there been other customers complaining or having the same issue? What can be done about this to prevent it from happening again? Can a metal bracket be made to replace the current plastic one?

    I was told that I could only have the bracket issue addressed if the repair shop addressed it to Husqvarna Professional Products Inc. I'm not a mechanic but do realize that if the cables aren't held in place by the bracket, no tension can be given for the drive positions, snow throwing etc. So can the bracket please be replaced with a metal one.

    Product: 961920086 00   Model # PR241

  • Dean
    I have a new Poulan Pro Blower that I have used twice. I...Answered7
    Service & Maintenance Question posted July 5, 2010 by Dean 
    Question:
    I have a new Poulan Pro Blower that I have used twice. I tried to use it for the third time and it will not start. I used the Oil mixture sent with the blower in a gallon of gas as instructed.

    It does not seem to be getting a spark of any kind. It doesn't come close to starting. I am very disappointed in this product.
  • Dennis Kinney
    I purchased a new Poulan Pro blower from Lowes on June 5,...Answeredescalated3
    Warranty Question posted February 4, 2012 by Dennis Kinney 
    Question:
    I purchased a new Poulan Pro blower from Lowes on June 5, 2010, which I registered right away. the blower quit running in May of 2011, so I took it to the local warranty repair center that charged me $30.00 to check it as I could not find the receipt. They proceeded to tell me the blower had a bad motor and would need replaced. I contacted the company and Lowes to find I had been sold a blower that was 4 years old but sold as new. This is crap. I had no warranty because of this and basically I am out the money for the blower and the diagnosis by the repair center. Is this a common practice? If it is, I will proceed to buy a Stihl blower to replace it since I want something I can rely on
    Dennis Kinney
    3856 Lockwood Ave
    Toledo, Ohio
    419-491-0147
    kinneydr54@yahoo.com
    p.s. The email I received when I registered the product said save this email. Why? It seem it is basically useless and only serves to oshow me how little customer service means to both companies
  • brian blake
    at the end of last season I purchased a blower and chain saw...escalated3
    Service & Maintenance Question posted March 24, 2011 by brian blake 
    Question:
    at the end of last season I purchased a blower and chain saw (both poulan). The blower was used about five times before winter and then stored in a basement. Several weeks ago, I got it out, filled with new gas and changed the spark plug to one that last the life of the equipment. it wont start. I checked the plug and cleaned the carb. The local service center says there may be a carb issue. Is this common on a new product? will this be necassary each season? I like poulan products and their price. I do not want to be consumed in maintenance each season. any suggestions?
  • Charles Fisher
    2 part question: 1) Why isn't there a snow...Answeredescalated2
    Service & Maintenance Question posted February 21, 2012 by Charles Fisher 
    Question:
    2 part question:

    1) Why isn't there a snow thrower category?
    2) Why won't my brand new snow thrower start?
    Details:

    There isn't a category for Snow Throwers, which is annoying. Anyway. I purchased a 24" 6.5hp snow thrower (model PR624ES)from Menards on December 26th, 2011. I've only been able to get it started twice. It won't start with either the electric starter or the manual one. I've tried every variation of number of primes, how open I have the choke, etc. Nothing works. Checked and rechecked to make sure key was inserted correctly, switch was flipped to "run," etc. Very very frustrated with this as I just spent 2 hrs shoveling 8 inches of snow after spending the previous 3 hours trying to get the thing to start.

    The two times I had it started (the day I got it) and once in late December, it was not easy to get going. Now the starter will fire, but the engine won't start.

    I purchased this snow thrower based on good reviews of it online, and the price, but it seems like I wasted my money on it.

  • Don Wright
    I just bought a new chainsaw (PP4218AVX), but when I...Answeredescalated2
    Parts Question posted September 11, 2011 by Don Wright 
    Question:
    I just bought a new chainsaw (PP4218AVX), but when I went to use it, there was no filler cap for the bar oil. I asked about it at Lowe's where I purchased it, and they referred me to the 800# in the manual. I have tried to call the number several times, but get no answer and it then it eventually disconnects. How do I get a filler cap for this?
  • robert stanton
    why even offer a warranty? In reading all the comments in...1
    Warranty Question posted January 15, 2016 by robert stanton 
    Question:
    why even offer a warranty? In reading all the comments in this forum I certainly am not alone here. Your warranty is a joke, as well as your product and most of your customer service reps.
    Details:

    I purchased a Poulan Pro blower/vac model BVM200VS on Dec 12, 2015 from Tractor Supply. The following weekend I assembled and filled with fuel.Used the enclosed bottle of oil and added to 1 gallon of ethanol free gas.  Primed and it cranked on 2nd pull...ran fine...used for about 30 minutes and stopped. 2 hours later it cranked on 1st pull...used about 45 minutes and stopped. Next day went to finish yard and it wouldn't crank. Replaced plug and still wouldn't crank. Called warranty the next day and was given the name and number of 3 shops authorized for Poulan warranty in my area. First one number disconnected, second one, number no longer in service. 3rd said they no longer done warranty work for Poulan rambled on about they were nothing but junk. Called Poulan again and was given 3 more names and numbers by another rep. 2 of those no longer in business, third one was 60 miles away one way. Called them but their hours were same as my work hours and they weren't taking any work in until after the holidays. Waited until after the Christmas/New Years holidays over and called Poulan again and was given another toll free number to call to locate more warranty shops.(???) That number could not be accessed from my area code. Called Poulan again and luckily got ahold of a man named Charlie...He was sorry that I had been getting all this bad info and run a round and very helpful. He asked my zip and told me he would make a few calls and try to find a Husqvarna shop in my area that would honor the Poulan warranty as Husqvarna makes this unit and owns Poulan. Charlie calls back later and has located a shop nearby that will help me. I take to shop and tech checks it out...only has 50# compression & takes 100 to crank. Leave the blower with him and he will contact warranty and try to get an authorization for repairs. Now today he calls back and says he has disassembled unit and rings are gummed and stuck and it will have to have a new cylinder, rings and piston at a cost to me of $50 more than I paid for the blower new. He says warranty will not cover any problems caused by fuel. Now I am not a rocket scientist, but instead I am a 62 year old man who has been an auto mechanic for almost 45 years. I owned a few 2 cycle weed eaters, chainsaws, blowers over the years. I even own a Poulan Pro 2 cycle tree trimmer. I have RC airplanes that are 2 cycle. Long ago I discovered the evils of ethanol gas in 2 cycle equipment. I only use ethanol-free gas in every piece of equipment I own 2 or 4 cycle. I even went and bought a new 1 gallon gas can when I read the instructions, just for this blower as it is 40:1 mix where most my other stuff is 50:1. And the 2nd day, 3rd time I try to use this blower that was used a total of less than 2 hours the rings are gummed, cylinder and piston ruined and its not covered because improper fuel mixture must have caused this problem? After reading the comments here and the customer reviews on this item on Tractor Supply's website I don't think so.... If this is the case I will never buy another Poulan or Husqvarna product nor will anyone who will listen to me...

  • Joseph Sobczak
    I have a Poulan blower PPB430VS, it starts up and runs but...escalated1
    General Product Question posted July 31, 2014 by Joseph Sobczak 
    Question:
    I have a Poulan blower PPB430VS, it starts up and runs but when I want to pull the trigger for more blow power it bogs down and wants to stall out. I changed the spark plug, cleaned the air filter and pulled out the gas filter and ran it with out the gas filter just to see if that was the issue but it wasn't any other idea's or suggestions I could try. Is there a carburetor adjustment I could try?
  • Jason Michaud
    What is the difference between a Poulan blower model BVM200C...Answeredescalated1
    General Product Question posted May 2, 2012 by Jason Michaud 
    Question:
    What is the difference between a Poulan blower model BVM200C and a model BVM200VS?? They appear to be the same blower. I am trying to decide which model to buy. Thank you. Jason
    Details:
     
  • Richard Oakley
    Just had my blower checked at the local shop. Has...Answeredescalated1
    Service & Maintenance Question posted March 28, 2012 by Richard Oakley 
    Question:
    Just had my blower checked at the local shop. Has compression of 30 and will not start. Ran great for about 15 minutes last week and then died. It is just over a year old. What do I do to get it replaced.

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