Posts
Warranty Question posted June 18, 2014 by Robert OswaltQuestion:I bought a husqvarna 323 string trimmer back in April 2014 from Western Auto in Louisville, MS. The trimmer would not idile right at the time of purchase so the mechanic worked on it for a min and finally got it to idile. Well I took it home and it wouldn't idile at all during use. I proceed to take it back the next morning for them to look at it again. Again same results the mechanic states its fixed and appears to idile. I get it home and once again nothing happens. I call the dealer back the following Monday and they tell me they don't know what to do but there is not warranty/return policy on it. So, I continue to run the trimmer for about 2 more weeks until one day I have to run it on choke the entire time for it to work. After this the trimmer would not crank so i proceeded back to the dealer. They have had it now for 45 days and have made no progress in fact, I stopped by the other day to check it and the motor was in several pieces. What can I do to get this corrected. I done an in store finance and am paying for something that doesnt work at all. However, they did give me a trimmer to use for the time being but it was a return also with the same problem and it is only a 125 I believe. Please help- Warranty Question posted July 17, 2013 by Angela PufnakQuestion:I purchased a wheeled string trimmer on July 9 2013, ay a cost of 349.95. I used it once, July 16, for approximately 40 minutes. Upon cleaning it, I noted that the plastic housing around the string assembly is already cracked and separated, showing a 1- 2 inch linear break.
I am very disappointed in this product, especially the quality of its construction. Am I able to return the product or will I need to keep it, have it repaired and hope the replacement part is of better quality than the original? - Warranty Question posted September 28, 2014 by Tom MichaudQuestion:9/28/2014
To Husqvarna Service Representative
I purchased a Husqvarna Trimmer2 23L on 5/31/10 for $224 and have had nothing but problems with it. In January of 2011 it would not start and had to have the carburetor replaced. The carburetor was replaced by Rockledge Mower in Florida because it was under warrantee, but I still had to pay $40. I was told the issue was the gas and that I should only use non ethanol gas to prevent this from happening again. So I began using non ethanol gas which cost more than regular gas and I have to drive farther to get it. In Oct 2012 my trimmer again would not start, this time it was leaking fuel and a bad flywheel, costing me $110.19. Now in August of 2014 again my trimmer would not start. I again brought it back to Rockledge mower for repairs, it is the carburetor again and the repairs will be $140. I said no because if have spent more on repairs than I spent on the trimmer in the first place. I still though have to pay the $40 for them to look at it. I have all the receipts for these actions if you would like to see them.
I always thought Husqvarna was the top of the line. That is why I bought it in the first place. I am very disappointed and would like to see if you can compensate me for this trimmer or pay for the repairs. I did everything I was told by changing to the more expensive gas only to be disappointed. I still have faith in your products and know you will do the right thing. Please contact me and let me know what can be done.
Sincerely
Thomas Michaud
gtmichaud@aol.com
321-208-8445 - Warranty Question posted June 25, 2013 by Doug CentenoQuestion:I bought a 128LD yesterday. Used it last night and the gas cap leaks when the unit is turned to the side. Is this normal?
Doug - Warranty Question posted July 24, 2012 by Jimmie ReedQuestion:What do you need to get warranty work done on a 128LD trimmer? Used it for the first time yesterday, want idle right dies and I used two tanks of gas and my yards not that big. Local Sears was going out of business picked the trimmer and a blower up four months ago, but didnt use them until yesterday.
- Warranty Question posted June 20, 2017 by George DudchockQuestion:I can't get my purchase registered
- Warranty Question posted October 18, 2016 by Brian GrubbsQuestion:I purchased a 128LD and registered it online. I also purchased 3 cans of fuel for the extended warranty. I scanned a copy of the receipt ... I registered and did not find a way to attach the receipt. How is this done so that I can get the extended warranty?
- Warranty Question posted August 23, 2016 by Ricky VazquezQuestion:How long does product registration confirmation take? It's been more than 24 hours.
- Warranty Question posted February 4, 2017 by Michael RichardsonQuestion:I ordered 128LD straight shaft trimmer on January 15th from Amazon. When I opened the package, the plastic cover surrounding the muffler was damaged. Two of the flanges where broken off and the plastic grate is almost separated at the seam. Is this a part that would be covered by warranty due to shipping?
- Warranty Question posted August 11, 2016 by Yongren ZhangQuestion:Why I have to pay labor fee and handling fee while my gas trimmer is still under warranty period with my original purchase receipt?